For the remaining people having issues with random crashes of PokerTracker on Windows 11, we have released a new alpha: 1. We have re-enabled the PokerStars memory grabber. 2. We have improved crash report logging. PokerTracker v4.15.38.2423 - Download [Edit: Removed outdated URL] When you crash, pl...

Thanks to a few customers who have been working very closely with us, I think we have narrowed down the problem. Please download and install the latest alpha (2408) which has resolved all crashing issues (thus far) for those customers working closely with us. PokerTracker v4.15.38.2408 - Download (E...

A new alpha for users experiencing any Windows 11 crashes after following the instructions in my last message ^

[REMOVED}

Best regards,

Derek

For anyone still experiencing crashes, we are noticing that the majority of users fall into two categories: 1. Their AMD CPU drivers need updated due to an AMD Windows 11 bug. Please see the AMD KB Update Notice specifically issue #2. 2. We're also seeing many users who were previously experiencing ...

Thank you, that was it! I install the AMD KB Update and put on balanced mode after that the problem never happen again. I miss this step because i have the AMD Radeon Software but Windows allways install others drivers and after this the program not open anymore, so i unistall this program and let ...

We have a new alpha with even more logging. I encourage everyone to use this latest version if you are on Windows 11 and experiencing crashes:

[REMOVED]

Please remember to disable your PokerStars memory grabber as mentioned in this post.

Best regards,

Derek

I have the same problem since last week on 888poker.pt using windows 11, ryzen 5500U. The newest updates and alpha version of pokertracker 4. Using windows 11 since day one with ryzen 5500U the first time I have problem with pokertracker 4. It goes to the background and not running anymore need to ...

We believe it may be related to the PokerStars memory grabber. Please disable the PokerStars memory grabber and see if any crashes occur. In PokerTracker, via the file menu, go to Configure -> Site & Import Options. On the left-hand side, select PokerStars and on the right-hand side uncheck &quo...

The problem is due to a bug in the PokerStars client update (I believe it only impacts macOS) On Windows and previously on macOS, hand history files were named as such: HH20211214 [TABLE NAME] [GAME] [STAKES].txt Now they are just named: HH20211214 Two third of the filename is missing and so is the ...

We have a new alpha to try which provides us with additional logging. If you are experiencing crashes with Windows 11; please download and install this version: [REMOVED OLD LINK] If it crashes, please submit your crash reports via the crash reporter the next time you start PokerTracker and let us k...