Are you clicking the "Refresh" button in the top right of the report window? The reports on the "Play Poker" tab automatically update as hands import but the reports on the "View Stats" tab do not until you click "Refresh".

Databases can be larger than that so please open a Support Ticket and report your problem so that we can check your log files and see what is going on.

PokerStars.fr is supported so if you are not finding your screenname that sounds like things have not been configured correctly and we have a guide for that here: PokerStars Configuration Guide PokerTracker 4 only supports English so both hand histories and poker table graphics such as the "Fol...

If you added a column(s) to that report which breaks it up into smaller groups you can remove them by right clicking the report and selecting "Configure Report". In the window that appears, click "Restore to Default" and click "OK".

More Filters -> Actions & Opportunities -> Actions & Opportunities Turn -> Checked Turn (ON) and More Filters -> Actions & Opportunities -> Actions & Opportunities Turn -> Turn Opportunities -> Raise Opportunity (ON) You will need to "NOT" the second filter (this is to filt...

This means that it’s not calculating non showdown winnings taking into account the ICM factor? Net Adjusted Winnings can only be calculated on all-in hands on the final table - it cannot be calculated on any other type of hand. What I am looking for, is a measurement of skill for the whole tourname...

You can disable your Premium HUDs at anytime by disabling the "Configure -> Options -> Download Premium Content" option and then restarting PokerTracker 4.

An "out of memory" message usually means something has caused PokerTracker 4 to use far more than it needs. Please open a Support Ticket and report your problem so that we can see what is going on and let us know if you have made any changes recently e.g. the addition of custom stats.

PokerStars uses the same software in every country so to get things setup you should refer to this guide:

PokerStars Configuration Guide

If that does not get things going then please open a Support Ticket and report your problem so that we can see what is going on.

We have a guide for getting things setup with PokerStars and Zoom here: PokerStars Configuration Guide On the first run, you must start the PokerTracker import (Get Hands While Playing) BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the import and then open Pok...