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Re: Certain stats don't work on ACR/WPN I guess

Have you rebuilt your custom cache since adding this new HUD? When any new statistics are added to PokerTracker 4 then for those to use the database cache the custom cache needs to be rebuilt via 'Database -> Database Management -> Rebuild Cache -> Custom Cache Rebuild'.
by Flag_Hippo
Sat Jun 24, 2017 7:21 pm
 
Forum: PokerTracker 4
Topic: Certain stats don't work on ACR/WPN I guess
Replies: 3
Views: 417

Re: processed hands missing

Is the folder where your processed hands are currently being moved to the default location? C:\Users\SOME_NAME\AppData\Local\PokerTracker 4\Processed If it isn't then check that location for your hands which you can access via the "File -> Open User Data Folder" option in PokerTracker 4. I...
by Flag_Hippo
Sat Jun 24, 2017 6:13 am
 
Forum: PokerTracker 4
Topic: processed hands missing
Replies: 4
Views: 718

Re: New Issue with PostGreSQL

No problem and thanks for letting us know.
by Flag_Hippo
Fri Jun 23, 2017 4:32 pm
 
Forum: PokerTracker 4
Topic: New Issue with PostGreSQL
Replies: 2
Views: 202

Re: ERROR in configure postgresql server

You can stop the HUD after you start 'Get Hands While Playing' via the HUD menu but there isn't an option to not have it start although another option you might want to consider is to create a blank HUD and set that as required via 'HUD > Edit HUD Options > Profile Select'.
by Flag_Hippo
Fri Jun 23, 2017 4:30 pm
 
Forum: PokerTracker 4
Topic: ERROR in configure postgresql server
Replies: 3
Views: 1196

Re: Sometimes ZOOM HUD doesnt work

There is a 10MB limit on file size for attachments so if your log is larger than that please zip/compress the log file and that should make the file small enough to attach to your ticket.
by Flag_Hippo
Fri Jun 23, 2017 6:11 am
 
Forum: PokerTracker 4
Topic: Sometimes ZOOM HUD doesnt work
Replies: 7
Views: 706

Re: Filter - ChipLeader

You can display the average starting stack for the table (excluding Hero) in a 'Table Averages' HUD group however if you want to include information about the other players stacks in a player stat then that would require a complex subquery. I am not aware of a method to do that but it would require ...
by Flag_Hippo
Fri Jun 23, 2017 6:10 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Filter - ChipLeader
Replies: 5
Views: 639

Re: Majority of hands not importing

So we can find out what's going on please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then send your log file to us in a Support Ticket . You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 windo...
by Flag_Hippo
Fri Jun 23, 2017 6:08 am
 
Forum: PokerTracker 4
Topic: Majority of hands not importing
Replies: 1
Views: 241

Re: Custom Stat for HU BB actions

The BB has already invested 1BB so when the SB min-raises they have to call 1BB and are therefore facing a raise of 1BB and not 2BB.
by Flag_Hippo
Thu Jun 22, 2017 4:17 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Custom Stat for HU BB actions
Replies: 2
Views: 523

Re: Reports per poker site

If you have not already done so create an alias so all your different poker site accounts are linked together in PokerTracker 4. Next go to "My Reports" , select "New Report" and create a "Player Report" with your alias as the active player. The report will have your al...
by Flag_Hippo
Thu Jun 22, 2017 4:16 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Reports per poker site
Replies: 2
Views: 264

Re: ERROR in configure postgresql server

If you click the "New" button can you create a new database? If not please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file and some of your most recent PostgreSQL log files. You ca...
by Flag_Hippo
Thu Jun 22, 2017 4:14 pm
 
Forum: PokerTracker 4
Topic: ERROR in configure postgresql server
Replies: 3
Views: 1196
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