If you want to be automatically notified if this functionality is added in a future update then you can let us know in a Support Ticket however you can import hands manually using 'Get Hands From Disk' - see this thread for details. Also FYI Microgaming do not provide full hand histories in cash gam...

Can you give a specific example or two of what you have tried for the timezone entry e.g:

Code: Select all

timezone = 'Europe/London'

Did you notice if the PostgreSQL install completed successfully, and had you rebooted your computer before trying to use PokerTracker 4? Do you see PostgreSQL in your Applications folder? If it's not downloading and installing automatically via PokerTracker 4 you can download PostgreSQL and install ...

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.

Surprisingly I can't ctrl-click in the Group Items list to deselect an item, why is that? I do not know but I have forwarded that issue to the development team however you can ctrl-click in the stat grid to deselect stats rather than in the 'Group Items' list. Also, how do you quickly multi select ...

If you uninstall PokerTracker 4 from the old desktop our registration server is automatically notified and you will be able to use your code again on your new desktop (if you need your code you can access it at anytime by signing into your PokerTracker.com account and visiting your My Account -> Reg...

When creating new popups I add a column of stats then I select them by holding ctrl and left-clicking each stat so I can change Position and Alignment in one go but it would be a lot faster if I could use shift-click to quickly select them. It isn't possible to use quickly multi select such a group...

Unfortunately WPN do not write hand histories for their 'Jackpot' tournaments as you play so there is nothing for PokerTracker 4 to import and a HUD cannot be displayed on those tables. It is possible to download hand histories from the Jackpots lobby and support for those hand history files has alr...

Are you importing the file via 'More Filters -> Add To Filter -> Edit Quick Filters -> Import'?

In that case you can use the same filters I suggested after creating a 'Hand Report' in 'My Reports' , click the Filters link then select 'Add New Expression Filters' and turn off the 'Filter on Active Player' option. If you add the following filter: NOT(Player is Hero) you'll see the hands from vil...