iPoker recently released an update to their software to French skins which had an error in the way that they wrote the data for some actions. We will be releasing a new version of PokerTracker 4 which will allow you to import these hands so please update to v4.14.22 when it is released, and use 'Get...

I searched for the "pokertracker.pid" file but couldnt find it. The file you should be looking for is called 'postmaster.pid' so locate and delete that if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file and the file you are trying to import. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracke...

Please do not cross post - we read every thread.

As far as I am aware iPoker will be releasing a fix for this although I don't know what version of the iPoker software that will be in or when that will be so I'd suggest contacting your poker site about that.

Yes.

cash_hand_player_statistics.flg_p_limp and lookup_actions_p.action = 'CR' This means the player limped and then raised so you'd want to use lookup_actions_p.action = 'CC' instead. If you don't want 3bet+ pots e.g. limp/2bet/3bet/limper calls then you can use: char_length(cash_hand_summary.str_aggre...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file and a screenshot - get the entire PokerTracker4 window and don't zoom in on anything. You can access the log file by clicking 'File -->...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file and custom statistic so we can investigate that for you.

PokerTracker 4 doesn't have "vs hero" stats built in but it can be done with custom stats. You can search our forums for examples and there is a thread on this topic here . Some of our Premium partners (like PokerProHuds among others) may also sell these kinds of stats although I do not ha...