Is your Bwin client installed in English? If you have the Bwin client installed in another language please uninstall it then re-download the software again and select English during the installation.

Are you saving and importing PokerStars tournament summaries as well as the hand histories? For the most accurate results we recommend that you have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PT4 (in Configure -> Sites ...

Microgaming cash games are no longer supported so it is up to you whether or not you want to use PokerTracker v4.14.23 to import the hands in which you've contributed to the pot.

Can you please compress those files and attach them to a Support Ticket so they can be forwarded to the development team.

1) Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file along with a before and after screenshot . You can access the log file by clicking 'File --> Show User Data Folder' in the main Poke...

To do that change all instances of cash to tourney.

We do not currently support Ignition so if your HUD is not working you'll need to contact the author of the hand converter you are using about that. With regards to the hands if you want to see hands older than a day you need to move from the 'Play Poker' section to the 'View Stats' section in Poker...

Please compress the hand history files from that session and attach them to a Support Ticket so we can investigate that for you. By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can access via the "File -> Open User Data Folder&quo...

Please follow this guide to get PostgreSQL installed and if it does not install successfully go to: C:\Users\SOME_NAME\AppData\Local\Temp In this folder there should be a file called "install-postgresql.log", "initdb.log" or something with "bitrock", "postgresql&qu...

It will 'work' but only hands where you contribute to the pot will import meaning that some stats will be wrong and others will be skewed - see this thread for more information.