As far as I am aware that issue should be fixed in the next update. If you attach a sample of these hands to a Support Ticket we can verify if that's the case and notify you when the update is made available.

If cashout was used by a player in these hands then they are not possible to support accurately due to the lack of rake in iPoker hands. I understand that they are adding rake to their hand histories and when that rolls out we will update PokerTracker 4 to support these hands. If you wish to be noti...

Unfortunately cashout hands are not currently possible to support accurately due to the lack of rake in iPoker hands. I understand that they are adding rake to their hand histories and when that rolls out we will update PokerTracker 4 to support these hands. If you wish to be notified when that is a...

So a technician can follow up on this with you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket . The support bundle is created via the 'File -> Create Suppo...

The files are moved when auto-importing is stopped either via 'Stop Getting Hands' or closing PokerTracker 4 when auto-import is active:

Guide: Processed Files

You need to start working with columns and column expressions which are then used to create custom statistics - see this guide for the basics on custom statistics creation and this tutorial for a deeper walkthrough. While the latter was written for PokerTracker 3 and the user interface is different ...

Unfortunately that's not possible. The 'Hero vs Villain' report requires special work behind the scenes to filter the data and as a result the report cannot be edited or recreated elsewhere.

cash_hand_player_statistics.amt_p_raise_made is the size of a players first preflop raise. If you want the size of their second preflop raise then you would need to use cash_hand_player_statistics.amt_p_raise_made_2 instead. Bear in mind players can cold 4bet so in those cases the 4bet size would b...

So we can follow up with you on that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by trying to save changs to a HUD Profile and then attach your support bundle to a Support Ticket . The support bundle is creat...

Following the steps here should resolve the issue: Guide: macOS Privacy & Security Requirements (Resetting permissions) If not press/hold the 'Alt/Option' key while starting PokerTracker 4 to enable logging, reproduce the problem and then attach your log file to a Support Ticket where a technici...