You do not have the opportunity to bet the flop every time you see the flop. If someone else bets before the action gets to you then you can't bet, so the number of opportunities for the Bet Flop stat will be lower than the number of flops you see.

That's great to hear! Thanks for the update.

The Ignition Hand Grabber uses information that is "accessible by your first-hand experience" because it is just observing what happens on the tables that you have open, which you can see yourself, so does not break the terms and conditions.

No, there isn't a stat for the loser in a hand as that isn't a single person in most cases. EDIT: Now that I read your title again, if you mean you want to look at a specific player then you can just add that player to the Player list and select them, and then you can filter everything from their po...

That would be a "Table Averages" group. You can add a new Group to your Hud and change it from 'Everyone' to 'Table Averages' - see this guide for more information. The stat in the default Table Stats group is "Live Avg Stack". Another way to get that original group back would be...

Yes, it is possible to make custom versions of stats that will only use heads-up data. You can add this into the column expressions: tourney_hand_summary.cnt_players = 2 Replace tourney_ with cash_ if you play cash games, but I guess this will be for lottery tournaments. The Custom Stats Guide has a...

The Ignition Hand Grabber should reconnect to Ignition after an internet disconnection so if you see this again please create an Ignition Hand Grabber Support Bundle and attach it to a Support Ticket . Please make a note of the time when it disconnected/reconnected. Bear in mind that you will need t...

Unfortunately that is not possible.

Click Start and type 'services', and open the Services window. Do you see PostgreSQL in the list? Is it started? If not, can you start it? If you installed PostgreSQL manually make sure that you enter the correct port number and password that you created when PostgreSQL asks you for the PostgreSQL s...

Thanks for the update and for letting us know about the cause. Other applications that interact with the poker software can definitely interfere with such a delicate process as grabbing hands, so I'm glad to hear that you got it sorted.