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Re: HUD not popping up on some tables

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system along with your PokerTracker4.log file so that we can see what is going on.
by Flag_Hippo
Sun Mar 06, 2016 4:19 pm
 
Forum: PokerTracker 4
Topic: HUD not popping up on some tables
Replies: 1
Views: 253

Re: PT4 team will dissapear soon ?

If you need to reply on this topic again reply to your existing support ticket and report your problem so we can investigate. This is my reply from the thread you opened last month. I have checked your email address in our support system and I do not see a reply from you with your log file. This is...
by Flag_Hippo
Sun Mar 06, 2016 2:53 pm
 
Forum: PT4 for Mac OS X
Topic: PT4 team will dissapear soon ?
Replies: 6
Views: 550

Re: No Leak Traker in trial version for Mac OSX?

LeakTracker only supports real money cash gameplay so if you are in the tournament section (T) of PokerTracker 4 you will not see it.
by Flag_Hippo
Sun Mar 06, 2016 9:38 am
 
Forum: PokerTracker 4
Topic: No Leak Traker in trial version for Mac OSX?
Replies: 2
Views: 478

Re: HUD problem

Without further information on where you play I cannot be more specific but please check your Poker Site(s) are configured correctly with PokerTracker 4. Site Configuration Guide If you have any further trouble then restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce ...
by Flag_Hippo
Sun Mar 06, 2016 9:36 am
 
Forum: PokerTracker 4
Topic: HUD problem
Replies: 4
Views: 629

Re: Revolution network

Thanks - you can rollback if required to PokerTracker v4.14.10 here:

https://www.pokertracker.com/products/P ... .14.10.exe

Please also report this via our support system so we can notify you when this is resolved.
by Flag_Hippo
Sat Mar 05, 2016 9:12 pm
 
Forum: PokerTracker 4
Topic: Revolution network
Replies: 20
Views: 2098

Re: HUD problem

Restart your computer and then re-run the PokerTracker v4.14.11 installer as the very first thing you do after restarting and that should fix this problem for you.
by Flag_Hippo
Sat Mar 05, 2016 7:33 pm
 
Forum: PokerTracker 4
Topic: HUD problem
Replies: 4
Views: 629

Re: Error when opening PT4

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). On...
by Flag_Hippo
Sat Mar 05, 2016 7:31 pm
 
Forum: PokerTracker 4
Topic: Error when opening PT4
Replies: 9
Views: 888

Re: Revolution network

Are you still playing on Revolution? If so what is the name of the poker site? This change was made in PokerTracker v4.11.11 because, as far as we are aware, Revolution isn't live anymore although old Revolution hands will still import via "Play Poker -> Get Hands From Disk".
by Flag_Hippo
Sat Mar 05, 2016 7:30 pm
 
Forum: PokerTracker 4
Topic: Revolution network
Replies: 20
Views: 2098

Re: How to move PostgreSQL data directory?

Have you reconnected again to your database with the original configuration? I would recommend backing up your poker data using PokerTracker 4, uninstalling PostgreSQL and reinstalling it to your other drive where you can then restore your data via PokerTracker 4. We have guides for reinstalling Pos...
by Flag_Hippo
Sat Mar 05, 2016 7:26 pm
 
Forum: PokerTracker 4
Topic: How to move PostgreSQL data directory?
Replies: 2
Views: 263

Re: mac support for Winning Poker Network/America's Card Roo

Please enable logging via "Configure -> Options -> Logging Enabled", restart PokerTracker 4 and then reproduce this and report it via our support system along with your PokerTracker4.log file so that we can see what is going on.
by Flag_Hippo
Sat Mar 05, 2016 7:21 pm
 
Forum: PT4 for Mac OS X
Topic: mac support for Winning Poker Network/America's Card Room
Replies: 24
Views: 4850
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