If Norton is misidentifying the PokerTracker 4 file/installer as a threat (what's known as a "false positive") then you can set your anti-virus to manual then if/when it complains about a PokerTracker 4 file tell it to "Ignore". Only do that for a PokerTracker 4 file, nothing els...

By default PokerTracker 4 moves your processed hand histories to your C:\Users\SOME_NAME\AppData\Local\PokerTracker 4\Processed folder so if you can access those files you can reimport your hands using 'Play Poker -> Get Hands From Disk'. If not then your poker site may be able to provide you with c...

There is a 'Raise With SB Limper When in BB' custom statistic available for download in the Download Warehouse which you can convert to a tournament stat and then edit for BB raising for at least the effective stack with: tourney_hand_player_statistics.amt_p_raise_made >= tourney_hand_player_statist...

Please open a Support Ticket and report your problem so that we can check your log file and investigate that for you.

There is an issue with the latest PokerStars update where it is not writing all hand history files to your computer. This primarily seems to be an issue with Spin & Go games with 6x + multipliers and Zoom games. Until PokerStars resolve that you will need to request your hand histories again fro...

Unfortunately ACR do not provide tournament summary information, and until they do there are no results for PokerTracker 4 to import. For single table tournaments we can usually infer the prizes from the tournament structure and buy-ins, but that isn't possible for multi table tournaments. For any t...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the m...

Please refer to this thread for further details on that.

There is no way to tell which middle pair you have using the strength data fields either - see this post for details.

I created a player report of all players in my playerpool without my own hands If you have excluded your own hands (either with an expression or simple filter) then you won't get a matching number of hands since there will be a different number of hands where Hero was the SB or BB in those filters....