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Re: Constant hud space

There is currently no option to have a HUD group the same size regardless of the stat values and I don't know at this time if or when any change will be implemented in this area. Also you will not see stats for a player until they have a hand in your database.
by Flag_Hippo
Thu Sep 08, 2016 7:33 am
 
Forum: PokerTracker 4
Topic: Constant hud space
Replies: 2
Views: 172

Re: Support for newer postgres

We do not, as company policy, give out detailed plans as to which functionality we are going to be designing and including next beyond what specific bugs may be fixed in the next release. Your welcome to use other versions but I would not update to PostgreSQL v9.6 straight away since versions 9.4 &a...
by Flag_Hippo
Wed Sep 07, 2016 12:08 pm
 
Forum: PokerTracker 4
Topic: Support for newer postgres
Replies: 1
Views: 279

Re: pt4 hud disables my hotkey

You need to run PokerStars as Administrator for hotkeys to work when the HUD is active - see this guide.
by Flag_Hippo
Wed Sep 07, 2016 4:33 am
 
Forum: PokerTracker 4
Topic: pt4 hud disables my hotkey
Replies: 1
Views: 366

Re: How to mark hands while playing zoom

You can tag hands by clicking on the tag icon next to the PT icon on the table. Note that on a Zoom Table you will have multiple hands in progress especially after selecting "Fast Fold" several times and if you use "Tag Hand In Progress" that hand will not necessarily be the next...
by Flag_Hippo
Wed Sep 07, 2016 4:29 am
 
Forum: PokerTracker 4
Topic: How to mark hands while playing zoom
Replies: 5
Views: 1106

Re: villain alias gone after purge

Please open a Support Ticket and report your problem so that we can investigate further.
by Flag_Hippo
Tue Sep 06, 2016 6:03 am
 
Forum: PokerTracker 4
Topic: villain alias gone after purge
Replies: 3
Views: 222

Re: HUD not working on 888 snap

PokerTracker 4 does not use screen scraping or OCR of any kind as it is very unreliable.
by Flag_Hippo
Tue Sep 06, 2016 6:02 am
 
Forum: PokerTracker 4
Topic: HUD not working on 888 snap
Replies: 4
Views: 1256

Re: Old mac crashed and couldn’t restore DB?

What you will need to do is reimport those hands into your new database. To manually import hand histories from your hard disk select "Get Hands From Disk" after clicking "Play Poker". Choose "Select Directory" to import all of the hands found in a folder, or "Sele...
by Flag_Hippo
Tue Sep 06, 2016 5:54 am
 
Forum: PT4 for Mac OS X
Topic: Old mac crashed and couldn’t restore DB?
Replies: 5
Views: 896

Re: 4b stat gone wild

Please open a Support Ticket and report your problem. Also please export your HUD profile containing that stat and attach that to your ticket as well.
by Flag_Hippo
Mon Sep 05, 2016 11:54 am
 
Forum: PokerTracker 4
Topic: 4b stat gone wild
Replies: 1
Views: 119

Re: Errors and Dupicates

Please open a Support Ticket and report your problem so that we can see what is going on.
by Flag_Hippo
Mon Sep 05, 2016 11:49 am
 
Forum: PokerTracker 4
Topic: Errors and Dupicates
Replies: 1
Views: 249

Re: villain alias gone after purge

There is a known issue with purging aliased players so if you would like to be automatically notified when an update is available for that you can open a Support Ticket quoting reference #4954. To restore that data reimporting those hands should work or you can restore a database backup if you have ...
by Flag_Hippo
Mon Sep 05, 2016 11:48 am
 
Forum: PokerTracker 4
Topic: villain alias gone after purge
Replies: 3
Views: 222
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