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Re: Play Money

Play money is not worth anything, so any "My Currency" stats or graphs will show zero. To view your play money results you would be better to use the Statistics page where the results are shown in big blinds (BBs) in the graph. You can also add stats like "BB Won" to a report see...
by WhiteRider
Sun Jun 26, 2022 6:38 am
 
Forum: PokerTracker 4
Topic: Play Money
Replies: 1
Views: 45

Re: range viewer for pool ranges?

If you open a Support Ticket with your request we can link you into our system and the more weight (tickets) a request has the more likely the development team are to implement it. There isn't a workaround for aliasing players who have played against each other - that would generate contradictory da...
by WhiteRider
Sat Jun 25, 2022 5:02 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: range viewer for pool ranges?
Replies: 5
Views: 65

Re: HUD not working

That's good to hear - thanks for confirming.
by WhiteRider
Sat Jun 25, 2022 2:34 pm
 
Forum: PokerTracker 4
Topic: HUD not working
Replies: 3
Views: 105

Re: range viewer for pool ranges?

No, the range visualizer does not work for a pool of players.
The closest you can get is to create an 'All Players' report in My Reports and remove the player name from the report and replace it with the starting hand stat.
by WhiteRider
Sat Jun 25, 2022 2:34 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: range viewer for pool ranges?
Replies: 5
Views: 65

Re: Error after pokerstars update

Thanks - someone will get back to you via your ticket.
by WhiteRider
Sat Jun 25, 2022 12:16 pm
 
Forum: PokerTracker 4
Topic: Error after pokerstars update
Replies: 3
Views: 139

Re: HUD not working

Please try rebuilding your database cache and that should resolve the issue.

Database > Database Management > Rebuild Cache > Full Cache Rebuild

If you have a large database this could take some time, but please let it run to completion.
by WhiteRider
Sat Jun 25, 2022 10:46 am
 
Forum: PokerTracker 4
Topic: HUD not working
Replies: 3
Views: 105

Re: PokerBros Add-On

PT4 supports PokerBros but you will need a hand converter to generate the hand histories.

Take a look at https://www.pokertracker.com/products/PT4/converters/
by WhiteRider
Sat Jun 25, 2022 7:54 am
 
Forum: PokerTracker 4
Topic: PokerBros Add-On
Replies: 6
Views: 87

Re: Problems after PokerStars update

I also have one problem with PokerTracker website. Whenever I try to login I need to reset password. Is this known bug? No, I'm not aware of that being an issue for anyone. Please open a separate Support Ticket about that and we can pass it on to our site admin to find out what might be causing tha...
by WhiteRider
Sat Jun 25, 2022 7:53 am
 
Forum: PokerTracker 4
Topic: Problems after PokerStars update
Replies: 3
Views: 106

Re: Problems after PokerStars update

1. This is a known problem at the moment because PokerStars removed the bounty information from their hand histories so there is nothing for PT4 to import. Hopefully this was accidental and is something that they will reverse, although it has been in place for a few weeks now. 2. Your PT4 version is...
by WhiteRider
Sat Jun 25, 2022 3:07 am
 
Forum: PokerTracker 4
Topic: Problems after PokerStars update
Replies: 3
Views: 106

Re: Error after pokerstars update

That is unlikely to be caused by an update to PokerStars so please enable logging (Configure > Options) and restart PT4. Play a tournament and then attach a Support Bundle to a Support Ticket so that we can see what is going on. Please also attach the hand history and tournament summary files from t...
by WhiteRider
Sat Jun 25, 2022 3:03 am
 
Forum: PokerTracker 4
Topic: Error after pokerstars update
Replies: 3
Views: 139
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