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Re: Importing HH manually taking a long time.....

To prevent this we recommend moving previously downloaded and imported hand history files to a separate folder:

Guide: Importing Downloaded Hand Histories
by Flag_Hippo
Tue May 10, 2022 4:56 am
 
Forum: PokerTracker 4
Topic: Importing HH manually taking a long time.....
Replies: 1
Views: 80

Re: Restoring problems

I'm not familiar with that error and a technician will follow up with you in your support ticket.
by Flag_Hippo
Mon May 09, 2022 11:14 am
 
Forum: PokerTracker 4
Topic: Restoring problems
Replies: 6
Views: 223

Re: Color range

If you are playing on PokerStars only 3 color ranges are allowed (the default color + 2 ranges) but if that isn't the issue then please attach your support bundle and exported HUD profile to a Support Ticket so we can see what's going on here and advise you accordingly: Tutorial: Reporting A Problem
by Flag_Hippo
Mon May 09, 2022 5:06 am
 
Forum: PokerTracker 4
Topic: Color range
Replies: 1
Views: 109

Re: Restoring problems

Please attach a screenshot of your 'Database -> Database Management' to a Support Ticket where one of our technicians can give you further assistance.
by Flag_Hippo
Mon May 09, 2022 5:05 am
 
Forum: PokerTracker 4
Topic: Restoring problems
Replies: 6
Views: 223

Re: How to set up simple BvB when here is BB

To see individual hands click the 'New Report' button and create a 'Hand Report'.
by Flag_Hippo
Sun May 08, 2022 11:48 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: How to set up simple BvB when here is BB
Replies: 3
Views: 132

Re: Restoring problems

Is the restored database in the 'Database -> Database Management' window? Is it the currently active database?
by Flag_Hippo
Sun May 08, 2022 11:45 am
 
Forum: PokerTracker 4
Topic: Restoring problems
Replies: 6
Views: 223

Re: Hud statistics at the table, depending on the level of b

See this guide for an example of how the tournament stack filters work.
by Flag_Hippo
Sun May 08, 2022 6:05 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Hud statistics at the table, depending on the level of blind
Replies: 1
Views: 45

Re: installation error

Please manually download and install PostgreSQL v10.20 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that installs successfully try starting PokerTracker 4 again but if that PostgreSQL install does not complete successfully then in...
by Flag_Hippo
Sat May 07, 2022 12:04 pm
 
Forum: PokerTracker 4
Topic: installation error
Replies: 1
Views: 126

Re: Undo the last hand import

That's not currently possible. In 'Database -> Purge Hands -> Advanced' there is an 'Observed Only' option however there is an issue where that purges all hands not played by the active player rather than just observed hands so I'd recommend importing the hands you want keep into a new database. If ...
by Flag_Hippo
Sat May 07, 2022 4:29 am
 
Forum: PokerTracker 4
Topic: Undo the last hand import
Replies: 3
Views: 111

Re: Hud stats covering stacks. Can't move them.

Locking the layout has nothing to do with the HUD being in the correct positions and if you move the HUD then you must use the 'Save Layout' option so the new positions get remembered for future tables. Furthermore the HUD will not always be in the correct position just after a new table opens and i...
by Flag_Hippo
Sat May 07, 2022 4:27 am
 
Forum: PokerTracker 4
Topic: Hud stats covering stacks. Can't move them.
Replies: 4
Views: 152
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