To prevent this we recommend moving previously downloaded and imported hand history files to a separate folder:

Guide: Importing Downloaded Hand Histories

I'm not familiar with that error and a technician will follow up with you in your support ticket.

If you are playing on PokerStars only 3 color ranges are allowed (the default color + 2 ranges) but if that isn't the issue then please attach your support bundle and exported HUD profile to a Support Ticket so we can see what's going on here and advise you accordingly: Tutorial: Reporting A Problem

Please attach a screenshot of your 'Database -> Database Management' to a Support Ticket where one of our technicians can give you further assistance.

To see individual hands click the 'New Report' button and create a 'Hand Report'.

Is the restored database in the 'Database -> Database Management' window? Is it the currently active database?

See this guide for an example of how the tournament stack filters work.

Please manually download and install PostgreSQL v10.20 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that installs successfully try starting PokerTracker 4 again but if that PostgreSQL install does not complete successfully then in...

That's not currently possible. In 'Database -> Purge Hands -> Advanced' there is an 'Observed Only' option however there is an issue where that purges all hands not played by the active player rather than just observed hands so I'd recommend importing the hands you want keep into a new database. If ...

Locking the layout has nothing to do with the HUD being in the correct positions and if you move the HUD then you must use the 'Save Layout' option so the new positions get remembered for future tables. Furthermore the HUD will not always be in the correct position just after a new table opens and i...