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Re: Cant register Omaha Version

Please open a Support Ticket and report your exact problem. Many things have changed since this thread was active so it's unlikely to be the same issue (and I'm not really sure exactly what issue was being discussed back then from what is in this thread).

Tutorial: Reporting a problem
by WhiteRider
Sat Nov 13, 2021 5:09 am
 
Forum: PokerTracker 4
Topic: Cant register Omaha Version
Replies: 7
Views: 749

Re: FATAL ERROR: Unable to execute query

Please enable logging (Configure > Options) and restart PT4. Reproduce the problem and then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\Logs (which you can access from the PT4 File menu) to a Support Ticket so that we can see what is going on. Tutorial: Repo...
by WhiteRider
Sat Nov 13, 2021 5:05 am
 
Forum: PokerTracker 4
Topic: FATAL ERROR: Unable to execute query
Replies: 6
Views: 264

Re: HUD not working properly on the new 5 max bet365 cash ga

As Flag_Hippo said, this is due to lack of table size data in the iPoker hand histories. We have been in contact with iPoker to try to resolve this, but as things stand there isn't a practical way to automate this from our side. It just isn't possible to consistently determine whether a table is 5-m...
by WhiteRider
Sat Nov 13, 2021 5:04 am
 
Forum: PokerTracker 4
Topic: HUD not working properly on the new 5 max bet365 cash games
Replies: 3
Views: 165

Re: Windows 11 issue

Please enable logging (Configure > Options) and restart PT4. If this happens again attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\Logs (which you can access from the PT4 File menu) to a Support Ticket before you run PT4 again so that we can see what is going on...
by WhiteRider
Sat Nov 13, 2021 4:53 am
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 22
Views: 1152

Re: Question on Donkbet T & R and etc

Thanks, that does look like it should be a donk bet, but to test it we will need the original hand history text, not the formatted version, so that we can import the hand to experiment with it. Thanks.
by WhiteRider
Sat Nov 13, 2021 4:51 am
 
Forum: PokerTracker 4
Topic: Question on Donkbet T & R and etc
Replies: 3
Views: 133

Re: Import after 24 hour wait

Because player names are anonymous at Ignition different unique player names will be generated when importing the downloaded hands (than the hands from the Ignition Hand Grabber), so the hole cards won't be updated if you just import the downloaded hands over the generated hands. Probably the easies...
by WhiteRider
Thu Nov 04, 2021 3:41 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: Import after 24 hour wait
Replies: 1
Views: 60

Re: Missing 1 hand history from session

I have removed the pasted hand history.
by WhiteRider
Thu Oct 21, 2021 2:19 am
 
Forum: PokerTracker 4
Topic: Missing 1 hand history from session
Replies: 5
Views: 264

Re: Missing 1 hand history from session

That issue will be fixed in the next release, which I'm expecting to be fairly soon now (subject to internal testing).
by WhiteRider
Tue Oct 19, 2021 2:15 am
 
Forum: PokerTracker 4
Topic: Missing 1 hand history from session
Replies: 5
Views: 264

Re: PFR bug on WINAMAX

That's possible, although the issue that we're aware of only affects bounty tournament hands, so if you're playing anything else then you wouldn't see the problem.
by WhiteRider
Sun Oct 17, 2021 2:22 pm
 
Forum: PokerTracker 4
Topic: PFR bug on WINAMAX
Replies: 11
Views: 675

Re: new winamax client

If you are using the new Beta version of the Winamax software please restart both Winamax and PT4, and then go to Configure > Sites & Import Options > Winamax and click 'Auto Detect'. If the Hud still doesn't work after that please open a Support Ticket and report your problem so that we can che...
by WhiteRider
Sun Oct 17, 2021 7:59 am
 
Forum: PokerTracker 4
Topic: new winamax client
Replies: 4
Views: 304
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