So we can see what's going on here please start PokerTracker 4 via "Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)" even if nothing appears to be happening (press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging i...

There isn't a single format of text that I can give you but if you have an example from ACR that imports correctly I'd suggest looking at that. If you have the SQL skills to modify the database then you are welcome to do so but I'm afraid this is beyond the scope of our forum support.

Thank you for the log file - a technician will follow up with you via your existing ticket.

Documentation for the PokerTracker 4 API has been published here . PokerTracker's database is also open and accessible via pgAdmin which is installed with PostgreSQL and with this any and all data stored in your database can be accessed and does not require an API. With regards to the database struc...

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next select 'Play Poker -> Get Hands While Playing' to reproduce this issue and then attach your support bundle to a Support Ticket so we can see what's going on here and advise you accordin...

You would need to create a custom statistic with a subquery (similar to this ) to test whether Hero was present in the hand - for more on how SELECT works see here . That should be possible for game currency won stats although the column cannot be cached and I don't know of a method to convert that ...

As far as I am aware they use Partypoker software so you may have the option to export your hands as detailed here.

Play money doesn't have any value and many players don't want play money games to affect their overall results so should you want 'My Currency' results you will need to manually update the exchange rates. To be automatically notified if functionality to auto-apply fixed exchanges rates is added in a...

Please check that everything is configured correctly between PokerTracker 4 and your new PokerStars client. The PokerStars software is basically the same everywhere so make sure the PokerStars client is saving your hands, that they are being saved in English and that PokerTracker 4 is configured to ...

The players stack is in live_amt_stack and this can display the table average stack when used in a table averages HUD Group but I don't know of a method to combine that with the individual player data.