I've been asked to supply a 15k HH sample from my past 3 years of play and it seems my HUD hasn't been recording my sessions. Do you see all your hands in the 'View Stats' section of PokerTracker 4? Cash game data ($) and tournament data (T) are separated so you necessarily see all those hands toge...

A 2.5GB database shouldn't take very long at all so try the restore with "Processed Hands" unchecked and it should restore much faster. Processed hands are not required for your database to restore - they are the original hand history files and are only needed should you ever need to re-im...

You have also opened a support ticket on topic this which has been replied to. Please do not cross post as we read every forum thread/support ticket.

The rake was part of the issue but changing that alone did not fix the import error and it only imported after changing other inconsistencies so that the hand more closely resembled a PokerStars hand. I don't know what other specific issues were in the original hand since assisting with converted ha...

I have tried the Community-N flag in the cfg but that doesn't appear to change anything Specifically it should read as Community=N and be added under the 'General' section of the PokerTracker.cfg file. If that didn't resolve the trouble for you please restart PokerTracker 4 using the logging enable...

PokerStars Hand #728143232: Hold'em No Limit (€2/€4) - 2017/03/11 10:05:19 Table 'Fluoro 4max -- NLH 1' 4-max Seat #2 is the button Seat 2: LuRegg (€408.08 in chips) Seat 3: ucs1899 (€200.18 in chips) Seat 4: xxx (€400 in chips) ucs1899: posts small blind €2 xxx: posts big blind €4 *** HOLECARDS **...

The session length is not configurable at this time.

Your support ticket has been replied to so if you need any further assistance on that please let us know in your ticket.

Go to "HUD > Edit HUD Options > General Settings > Advanced" and toggle the "Allow Vector Scaling" option (if it's enabled turn it off and vice versa), restart PokerTracker 4 and try things out again. If that doesn't help please open a Support Ticket and report your problem so we...

Please open a Support Ticket and report your problem so that we can check your logs and see what is going on.