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Re: trouble with database

Please check to make certain that you are looking in the proper section of PokerTracker – cash game data ($) and tournament data (T) are separated if you have imported only one type of data you would not see it in the other section. On the 'View Stats' tab also make sure to select the correct player...
by Flag_Hippo
Tue Feb 14, 2017 7:43 am
 
Forum: PokerTracker 4
Topic: trouble with database
Replies: 1
Views: 153

Re: HUD

That's not currently possible.
by Flag_Hippo
Mon Feb 13, 2017 7:53 pm
 
Forum: PokerTracker 4
Topic: HUD
Replies: 1
Views: 234

Re: Missing hands in PT4

There is an issue with the latest PokerStars update where it is not writing all hand history files to your computer. This primarily seems to be an issue with Spin & Go games with 6x + multipliers and Zoom games. Until PokerStars resolve that you can request your hand histories again from PokerSt...
by Flag_Hippo
Mon Feb 13, 2017 7:52 pm
 
Forum: PokerTracker 4
Topic: Missing hands in PT4
Replies: 2
Views: 1119

Re: HUD only shows 1 for number of hands?

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the m...
by Flag_Hippo
Mon Feb 13, 2017 1:56 pm
 
Forum: PokerTracker 4
Topic: HUD only shows 1 for number of hands?
Replies: 6
Views: 927

Re: Can't download postgreSQL

Your ticket was replied to a couple of days ago so please check your Spam folder to make sure that our reply was not inadvertently flagged as spam. You can also view your Support Tickets at any time by signing into your PokerTracker.com account and visiting your My Account -> My Support Tickets page.
by Flag_Hippo
Mon Feb 13, 2017 1:54 pm
 
Forum: PokerTracker 4
Topic: Can't download postgreSQL
Replies: 3
Views: 1077

Re: ACR Jackpot poker handhistories

Support for jackpot poker was added sometime ago and we had hand histories submitted to us when these games originally launched so can you please open a Support Ticket and report your problem along with your hand history file so we can investigate that for you.
by Flag_Hippo
Mon Feb 13, 2017 1:52 pm
 
Forum: PokerTracker 4
Topic: ACR Jackpot poker handhistories
Replies: 8
Views: 937

Re: Custom Fold Stats

The 'holdem_hand_player_detail' table is for PokerTracker 3 so for PokerTracker 4 stats you would need to replace that with 'cash_hand_player_statistics' instead: sum(if[lookup_actions_p.action = 'C' and not(cash_hand_player_statistics.flg_p_face_raise) and cash_hand_player_statistics.amt_f_bet_faci...
by Flag_Hippo
Mon Feb 13, 2017 9:16 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Custom Fold Stats
Replies: 4
Views: 482

Re: Show notes by # of players

It's not currently possible to apply the number of players HUD filter to NoteTracker notes.
by Flag_Hippo
Mon Feb 13, 2017 9:09 am
 
Forum: TableTracker & NoteTracker
Topic: Show notes by # of players
Replies: 1
Views: 1336

Re: exporting hands/backup database

To run the housekeeping functions optimally you need to have at least as much free space on the disk as the database itself uses. The same applies when backing up a database although you can direct Windows to use another disk for the free space when backing up a database (this process doesn't apply ...
by Flag_Hippo
Mon Feb 13, 2017 9:04 am
 
Forum: PokerTracker 4
Topic: exporting hands/backup database
Replies: 1
Views: 295

Re: HUD

It's not currently possible to change the default colors used on the note icon.
by Flag_Hippo
Mon Feb 13, 2017 8:51 am
 
Forum: PokerTracker 4
Topic: HUD
Replies: 1
Views: 202
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