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Re: Email import: unable to connect to secure socket

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in...
by kraada
Tue Aug 30, 2016 7:34 am
 
Forum: PokerTracker 4
Topic: Email import: unable to connect to secure socket
Replies: 1
Views: 571

Re: HUD not working on 888 snap

888 does not allow a Snap Hud on cash games, only on tournaments at this time.
by kraada
Tue Aug 30, 2016 7:34 am
 
Forum: PokerTracker 4
Topic: HUD not working on 888 snap
Replies: 4
Views: 1223

Re: Is there a way to filter on winning players?

People often can and will open with different ranges depending upon whether limpers are present - I would recommend at least looking to compare the differences once you get to the later positions (like cutoff and button).
by kraada
Tue Aug 30, 2016 7:33 am
 
Forum: PokerTracker 4
Topic: Is there a way to filter on winning players?
Replies: 15
Views: 2018

Re: name of stats

A bet vs a missed cbet in position is called a Float Bet in PT4 - so for the flop it would be Float Flop and so on. There is a Float Flop in 3Bet+ Pots stat as well. To get any stat as in position (or out of position) you can add it to the Hud and change the Has Position option in the Item Propertie...
by kraada
Tue Aug 30, 2016 7:32 am
 
Forum: PokerTracker 4
Topic: name of stats
Replies: 3
Views: 675

Re: Some times hand details, some times not

When he's in the Statistics section and sees one of those blank reports he should right click, click Configure Report and click Restore to Default. That should fix things for him.
by kraada
Mon Aug 29, 2016 3:04 pm
 
Forum: PokerTracker 4
Topic: Some times hand details, some times not
Replies: 1
Views: 479

Re: Splitting MTT and SnG database.

Yes, you can do this via Database -> Export -> Advanced and Database -> Purge -> Advanced to remove the data from that database.
by kraada
Mon Aug 29, 2016 8:01 am
 
Forum: PokerTracker 4
Topic: Splitting MTT and SnG database.
Replies: 1
Views: 402

Re: HUD not working on Zoom tables

Please enable logging via Configure -> Options -> Logging Enabled, restart PT4, click Get Hands While Playing and play for a few hands at a Zoom table. Then report this issue via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You c...
by kraada
Mon Aug 29, 2016 8:00 am
 
Forum: PT4 for Mac OS X
Topic: HUD not working on Zoom tables
Replies: 3
Views: 1955

Re: Copy Cash auto notes to Tournament autonotes

The issue is on a technical level in converting a note definition file with a set of filters to the appropriate filters of the other kind. It's not a poker thing, it's a PokerTracker thing. As WhiteRider said it is doable on our end but would require quite a lot of work to get done.
by kraada
Mon Aug 29, 2016 7:58 am
 
Forum: TableTracker & NoteTracker
Topic: Copy Cash auto notes to Tournament autonotes
Replies: 9
Views: 3568

Re: Error with PokerTracker4 Stats

The forum is not equipped to handle full log files. Please attach it to a support ticket at this link.
by kraada
Fri Aug 26, 2016 4:43 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Error with PokerTracker4 Stats
Replies: 11
Views: 1996

Re: Hud Pokerstars

The stats for you always start at 0 because you don't know what the opponents think about you lifetime but you do know they've seen how you act this session. So you see your own stats session only in the HUD. If you want to review your stats in a lifetime format, you can do so using the PT4 Replayer...
by kraada
Fri Aug 26, 2016 2:09 pm
 
Forum: PT4 for Mac OS X
Topic: Hud Pokerstars
Replies: 3
Views: 636
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