Without the specific steps and menu options you are selecting you are taking it's difficult to establish exactly what's going on but you might be misunderstanding how PokerTracker behaves. It doesn't work, the only thing that it works is that I can change the settings of the current HUD selected but...

I am not sure exactly what your issue is so can you please open a Support Ticket with a detailed description of your problem including screenshots, your hand histories from 29th September/1st October and your support bundle. Thank you.

Tutorial: Reporting A Problem

If you want make custom cash game statistics available for use in the tournament section of PokerTracker 4 you will need to convert them:

Guide: Custom Statistics Options

Please note that PokerTracker 4 was not developed to support remote database access however if you attach your PokerTracker4.log file to a Support Ticket ticket we can see if we can offer any further assistance on that: C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log Gui...

sky44 wrote:Is it just me still has a broken HUD after the update 4.18.3 ?

Can you please specify what you mean when you say "a broken HUD". Are you talking about the issue described here and/or something else?

Please make sure your usual database is set as the active & default database - just clicking on it wouldn't be enough: Guide: Database Management Next turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Verify your usual database is now active -...

1. Prior to upgrading to PostgreSQL 16 and PT4 v4.18.3, I backed up my database. I didn't encounter any issues during this process. In the instructions, it appears that only a single backup file should be generated, however, I have 5 files. I'm not sure if this is a problem or not, but during the R...

I cannot reproduce this issue in PokerTracker v4.18.3 and am able to add 'Payout' statistics to reports as per normal. Can you please open a Support Ticket with a detailed description of your problem and your support bundle so we can see what's going on here:

Tutorial: Reporting A Problem

Found the first few. I meant Fold to F Float HU for the next one. That's not available by default and will require a custom statistic. .....even Cbet alone doesnt give any hits. Can you please provide a screenshot for this. When I search for 'cbet' in the Download Warehouse it returns 3 pages of cu...

I am not aware of a specific issue at this time. Can you please attach a sample of your hand histories to a Support Ticket so we can follow up with you on that. Thank you.