the e-mail of my account is not the same that the e-mail for forum... i'll send a pm with my pokertracker soft e-mail

I did send the ticket the 09/19/2014 and there is not a response yet.

Hey I recieve the response from the ticket... and say that I shouldn't import hand from sites who sell. That's ok but i'm importing hand directly from my hand history folder from PS and the HUD doesn't work I formatted my pc and try to import and occurs again. Slow import and the HUD appear only in ...

I've just send the ticket

there are a lot of hands... not sense to attach in a mail, could I send small file to analize?

I tried to play and pt4 import some hands but not loading all hands causing the HUD don't appear...
I really need to kwow how can I fix this, took about a week trying...

yes, latest version 4.11.11

I have custom stats on my HUD ( count this?). I made a new database and tried to import again the hands but start to import around 90h/s but the rate it was slowing down to 30h/s and continues descending as time passes

I have a clean install of windows 7 and i'm reimporting my hands but the speed is too low...
i have 4gb ddr3 ram and 500gb sdd
what can i do? :/



here a screenshot

I need this report but i can't find it on pt4.

help me please