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Re: HUD Problem

Hud elements can only be moved a little way outside of the table window. You can extend the visible area that the Hud can use by following these directions: 1. Start PokerTracker 4. 2. Select "File > Open User Data Folder" 3. Close PokerTracker 4. 4. In the window that opened go to the Con...
by WhiteRider
Fri Mar 04, 2022 7:23 pm
 
Forum: PokerTracker 4
Topic: HUD Problem
Replies: 3
Views: 144

Re: Invalid pot size error - Ignition

At first glance I can't see the problem either. Please attach the hand history file to a Support Ticket and we'll dig into it further for you.
by WhiteRider
Fri Mar 04, 2022 7:19 pm
 
Forum: PokerTracker 4
Topic: Invalid pot size error - Ignition
Replies: 1
Views: 81

Re: Regular Tables Working, Zone Not Working

Hand grabbing for Zone hands is disabled by default. Please read this guide for why, and how to enable it if you want to.
by WhiteRider
Thu Feb 17, 2022 3:45 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: Regular Tables Working, Zone Not Working
Replies: 1
Views: 157

Re: "Player acted with zero stack" import error

That is a known issue with the Ignition Hand Grabber currently and the development team are working on a fix. If you want to receive a notification when the fix is released please open a Support Ticket about the issue.
by WhiteRider
Sun Feb 06, 2022 2:47 pm
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: "Player acted with zero stack" import error
Replies: 5
Views: 200

Re: display the positions

No, that isn't currently possible.
PT4 gets its data from the hand histories which are written at the end of each hand and does not have information about the positions in the next hand.
by WhiteRider
Sun Feb 06, 2022 2:46 pm
 
Forum: PokerTracker 4
Topic: display the positions
Replies: 1
Views: 80

Re: PT4 unable to read hand from 888-Poker

Thanks for the update. Yes, you will need to have the hand histories saved in English for them to import to PT4, and ideally have the 888 software running in English for full support.
by WhiteRider
Sun Feb 06, 2022 11:05 am
 
Forum: PokerTracker 4
Topic: PT4 unable to read hand from 888-Poker
Replies: 3
Views: 123

Re: How to record session separately in the same stakes?

You can see your individual table sessions separately, but there is no built-in way to split sessions up arbitrarily into chunks like that.
by WhiteRider
Sun Feb 06, 2022 7:59 am
 
Forum: PokerTracker 4
Topic: How to record session separately in the same stakes?
Replies: 3
Views: 114

Re: Critical Error

The development team are working on this as our top priority, but your log files are very useful to them in determining why this is still happening for some users, and therefore how to fix it. Without your logs it's possible that your specific issue may not be fixed so if you didn't already submit a...
by WhiteRider
Sun Feb 06, 2022 4:29 am
 
Forum: PokerTracker 4
Topic: Critical Error
Replies: 4
Views: 244

Re: Specific stat for specific player

If you set the Value Expression of the stat to be the normal expression (ie. "cnt_f_cbet_fold_to_raise / cnt_f_cbet_face_raise) * 100") then I believe that you should be able to set the in/out of position property as normal. If you need the value expression to be something else then you wo...
by WhiteRider
Sat Feb 05, 2022 6:29 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Specific stat for specific player
Replies: 5
Views: 275

Re: remove a hand from a session

No, individual hands cannot be deleted, only sessions. Tutorial: Purging Sessions

If there is an error in the data that was imported please attach the original hand history file to a Support Ticket and tell us what is wrong.
by WhiteRider
Sat Feb 05, 2022 6:24 pm
 
Forum: PokerTracker 4
Topic: remove a hand from a session
Replies: 1
Views: 77
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