Please enable logging, reproduce this problem on a table or two and then send your log file to us in a Support Ticket . You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in...

Are you saving and importing PokerStars tournament summaries as well as the hand histories? For the most accurate results you should have your Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PT4 (in Configure -> Sites & ...

PokerTracker 4 stores the value of a bounty and the number of bounties won and unfortunately progressive bounty tournaments don't fit with this model. The development team are aware of this issue so if you would like automated notification on this issue then please open a support ticket . Also thank...

7)If yes, if is there any way to make premium stats uncacheable without unsubscribing the hud? If that content is protected then you won't be able to edit those stats. 9) However, now with very small DB stats need 1-2 min to appear in the hud. Before i think some of the cached stats were much faste...

You will need to expand the 'note text' window to see all the information contained inside however that will likely be truncated using that query so you may still not see the text of the notes. If you want to see all the information then right-click the 'notes' column and select 'View Data' instead ...

There were a couple of issues with iPoker importing with v4.14.25 which were resolved with v4.14.26 so if you have reverted unfortunately that's not going to help: iPoker: Import: Fixed import errors introduced in the v17.3.3.18+ iPoker client If your iPoker client is using v17.3.3.18+ you may get i...

Please enable logging, reproduce this problem and then send your log file to us, along with a screenshot or two so we can see what's going on, in a Support Ticket . You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the te...

That could happen if you have saved a custom HUD profile, custom statistic, quick filter e.t.c. with a non English name/character but if you haven't then be sure to exclude the processed files from your next backup attempt.

PokerTracker 4 is not available on Android or iPad and the lack of hand histories along with other factors means that this is not currently possible. For the hands you do play on a mobile device you may be able to request those hand histories from your Poker Site which you can then import into Poker...

In PokerTracker 4 click "Database -> Database Management", click your database then "Rebuild Cache -> Full Cache Rebuild". Be prepared for this to take a considerable amount of time if you have a large database, so you'll want to run it when you're not using PokerTracker 4 for a ...