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Re: is there a record limit for Hand Reports?

This restriction was introduced to prevent problems caused by over-use of system resources when loading very large reports. If you need to see more rows than that and your PC is capable of displaying them then there is a configuration file setting that you can use at your own risk. If you see any is...
by WhiteRider
Mon Sep 12, 2022 2:46 am
 
Forum: PokerTracker 4
Topic: is there a record limit for Hand Reports?
Replies: 3
Views: 158

Re: Wrong Tournament Results

PokerStars have now fixed this issue so hopefully it will be rolled out to your region soon.
by WhiteRider
Wed Aug 03, 2022 3:19 am
 
Forum: PokerTracker 4
Topic: Wrong Tournament Results
Replies: 30
Views: 2798

Re: (help!) unable to log into PT after buying+adding licens

That error was resolved in PokerTracker 4.17.2 so please update from the PT4 Download Page.
by WhiteRider
Thu Jul 28, 2022 3:08 am
 
Forum: PokerTracker 4
Topic: (help!) unable to log into PT after buying+adding license
Replies: 3
Views: 219

Re: Custom Rakeback Stat

You are correct that if you are making a Hand stat then you don't need the "sum" around it. You would need that if you were to make a Player stat. This is the simple version of nesting the IF statements for the different multipliers. I haven't included the additional checks here, for simpl...
by WhiteRider
Mon Jul 25, 2022 7:19 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Custom Rakeback Stat
Replies: 11
Views: 893

Re: Custom Rakeback Stat

I see a few possible stats when I search for 'rakeback' and filter for PT4. One of those should give you a starting point. (Most PT3 stats will work but some which use specific database tables, like that rakeback stat, won't work.) Bad Beat contributions should be stored separate from rake, although...
by WhiteRider
Sun Jul 24, 2022 5:52 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Custom Rakeback Stat
Replies: 11
Views: 893

Re: Missing hands - only part of a session was imported?

Please attach the full original hand history file to a Support Ticket along with a screenshot of the full PT4 window showing a report where you'd expect to see the missing hand, so that we can investigate for you.
by WhiteRider
Sun Jul 24, 2022 5:19 am
 
Forum: PokerTracker 4
Topic: Missing hands - only part of a session was imported?
Replies: 2
Views: 132

Re: NoteCaddy on update

Please enable logging (Configure > Options) and restart PT4. Reproduce the problem(s) and create a Support Bundle , and attach that to a Support Ticket along with an explanation of exactly what didn't work correctly. Attaching screenshots may help explain what problems you are seeing. Tutorial: Repo...
by WhiteRider
Sun Jul 24, 2022 5:17 am
 
Forum: PokerTracker 4
Topic: NoteCaddy on update
Replies: 5
Views: 383

Re: Wrong Tournament Results

I have the same problem. Since the update, all of my progressive tournament results that I manually entered have been messed up. Guessing it has something to do with the updated tournament detection. I wouldn't have expected the database update to affect any results, but I will do some testing. Ple...
by WhiteRider
Sat Jul 23, 2022 12:33 pm
 
Forum: PokerTracker 4
Topic: Wrong Tournament Results
Replies: 30
Views: 2798

Re: hand report not bound to hero

Yes, you can do that.
Click the Filters link in the sidebar on the left and choose 'expression filters'. Turn off 'Filter on Active Player' to see hands from every player's point of view.
by WhiteRider
Sat Jul 23, 2022 7:29 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: hand report not bound to hero
Replies: 2
Views: 108

Re: Installation error

Assuming that you have a 64-bit computer and operating system (most modern computers are) then yes, get the latest 64-bit version of v10. If you're not sure, try the 64-bit version - if your computer isn't 64-bit it will tell you that you have the wrong version and you can then get the 32-bit versio...
by WhiteRider
Sat Jul 23, 2022 3:08 am
 
Forum: PokerTracker 4
Topic: Installation error
Replies: 18
Views: 2321
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