Please make sure you are saving and importing PokerStars tournament summaries as well as the hand histories. We recommend that you have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PokerTracker 4 (in Configure -> Sites &a...

The HUD can only update after the hand is over so normally that would mean there would be no HUD displayed until after the first hand at a table is played however PokerStars has a unique policy of allowing tracking software to import 30 observed hands per session to aid with table selection which Po...

You can do that by selecting the "Summary" report and "Group By: Starting Hands" options in "View Stats -> Statistics". You can also filter for specific hands/ranges in any report using "More Filters -> Hand Values".

What version of PostgreSQL are you using? You can see this in the bottom corner of the Database > Database Management window if you don't know. This error can also occur if you are using an older PostgreSQL version (e.g. v83, v8.4) and that might be an issue related to these old 32-bit PostgreSQL ve...

There is a PostgreSQL restriction on the number of columns in a table so you will need to restrict the number of custom columns which are cached to 1600. If you have too many cached custom columns then as you mentioned you won't be able to rebuild your database cache. You will need to reduce the num...

What Tinman9956 says is correct. For PokerStars you can only use two color ranges under "Item Properties" in the HUD profile editor and the default color will display for the ranges that are undefined.

PokerTracker 4 detects the title of the table window, which it matches with the information in the poker site hand history file, and it does not read from dealer chat at all.

In some cases the number of columns in PGAdmin doesn't correlate directly to the number of cached columns which depends on the custom content you are using - you can see more about this in this thread and this thread . You can contact Spin and go Master Essential directly to request they end the pre...

1. If you want to review/analyse all of your data in PokerTracker 4 reports then you would need to use one database - only the HUD can read from multiple databases. The advantage of multiple databases is that they are easier to manage if you have to do some housekeeping at some point and you delete ...

The effective stack for each individual player is stored separately and it's the amount a player could lose in a pot as of their first action in the hand. You could test for the effective stat of the BTN with a subquery like this but the effective stack for the BTN will be based on the stacks of all...