As per our guide you need to specify your timezone with an authorized time zone property from the 'TZ' column here so for Toronto you can use this:

Code: Select all

timezone = 'America/Toronto'

or this:

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timezone = 'Canada/Eastern'

It's not necessary to open a support ticket so please refer to this recent thread for more information about that.

Please attach a sample of original hand history files for these errors to a Support Ticket . If you're not sure which file it is feel free to compress the hand histories from the session and attach them all (PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder ...

Did you receive confirmation that PostgreSQL reinstalled successfully? Click your Windows Start button then type the following command: services.msc and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the service isn't listed then Po...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file so we can see what's happening. The log file we need is located here: C:\Users\USERNAME\AppData\Local\PokerTracker 4\PokerTracker4.log ...

Did you uninstall PokerTracker 4 from the old hard drive? Do you currently have PokerTracker 4 installed on another machine e.g. a desktop?

PokerTracker 4 is a one time payment so there is no subscription or recurring payment for it. The only products we offer with a recurring subscription fee are TableTracker and Table Ninja II and you have previously had subscriptions for both of those products. The TableTracker subscription is clearl...

I do not see any hands submitted by the OP so please send us yours in a Support Ticket.

Please attach the hand history and tournament summary file for that tournament to a Support Ticket so we can take a look.

If you want to be automatically notified if this functionality is added in a future update then you can let us know in a Support Ticket however you can import hands manually using 'Get Hands From Disk' - see this thread for details. Also FYI Microgaming do not provide full hand histories in cash gam...