Please open a Support Ticket with a link to this thread.

If you import notes then they are added to the existing notes in that database so if the same note already exists then the note text will be doubled up.

You can view hands for other players in a custom hand report with this expression filter: player.player_name = 'name1' OR player.player_name = 'name2' To add the filter click the 'Filters' link and select 'Add New Expression Filters' and turn off the 'Filter on Active Player' option. You will need t...

If you want to manually import hand histories select "Get Hands From Disk" after clicking "Play Poker". Choose "Select Directory" to import all of the hands found in a folder, or "Select Files" to only import specific hand history files that you choose. By def...

Thanks but that isn't quite the information I was asking for. Click your Windows Start button then type the following command: services.msc and click on it when it appears. Can you please confirm if the PostgreSQL service in the list? If it is listed is it started or can you start it? If the Postgre...

There seems to be a problem using this method. You are probably seeing different values for the average pot because of the reasons I mentioned to you in this thread but the value will be correct when you add a filter for winning the hand because the pot size is now only being summed from that playe...

msorry for being annoying. Nut isn't it possible now, to somehow visualize this via an export or anything other to get a heatmap/matrix? That's not possible with PokerTracker 4. There maybe a method with some custom work outside of PokerTracker 4 but I wouldn't know anything about that. for example...

That's not possible at this time but if you want to be automatically notified if this functionality is added in a future update then you can let us know in a Support Ticket.

Send us those hands in a Support Ticket so we can take a look at that. PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can access via the "File -> Open User Data Folder" option. If you need help with attaching the files to your ticket s...

To disable a note select a note definition on the 'Edit' tab in NoteTracker and uncheck the 'Active' option. Next to it that is also a delete button if you want to remove the definition entirely. Disabling a or deleting a definition does not remove the notes from your database that have already been...