Have you tried zipping/compressing the log file? Guide: Zipping/Compressing Files You can alternatively upload the log file somewhere (e.g. dropbox) and send us the link in a support ticket. If that is not an option then please submit the support ticket anyway and we can send you instructions for up...

You are filtering players out based on their individual stats so these filters will work only when the player stat is included in the report.

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file so we can see what is going on. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker ...

Thanks for the update. Support for this has already been added however it may be necessary in some cases to manually add the folder if it is not automatically detected.

Please make sure your graphics card drivers are up to date and if you have any further trouble you should restart PokerTracker 4 using the "Logging Enabled" option on your start menu, reproduce this problem and then report it via our support system with the log file - that will help us fig...

You would need to contact 888 support for updates on this particular issue. If valid hand histories with holecards are not being provided then there is no other workaround if reinstalling 888 has not resolved the problem for you.

Please make sure your graphics card drivers are up to date and if you have any further trouble you should restart PokerTracker 4 using the "Logging Enabled" option on your start menu, reproduce this problem and then report it via our support system with the log file - that will help us fig...

If you are looking for hands played between a particular villain and yourself then you can use the "Hero vs Villain" report (View Stats -> Results -> Hero vs Villain). On that report the only hands used are hands where villain lost money to hero or vice versa.

Please restart PokerTracker 4 using the "Logging Enabled" option on your start menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on. You can find the log file by clicking the "File --> Show User Data F...

Hi Alex - I will make sure that the appropriate staff who can answer your query will reply on Monday.