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Re: stopped importing hands ipoker

Have you tried zipping/compressing the log file? Guide: Zipping/Compressing Files You can alternatively upload the log file somewhere (e.g. dropbox) and send us the link in a support ticket. If that is not an option then please submit the support ticket anyway and we can send you instructions for up...
by Flag_Hippo
Sun May 24, 2015 5:43 am
 
Forum: PokerTracker 4
Topic: stopped importing hands ipoker
Replies: 3
Views: 460

Re: Population tendencies - 6max cash

You are filtering players out based on their individual stats so these filters will work only when the player stat is included in the report.
by Flag_Hippo
Sun May 24, 2015 5:38 am
 
Forum: PokerTracker 4
Topic: Population tendencies - 6max cash
Replies: 14
Views: 3104

Re: HUD doesn´t work with MTT on 888poker

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file so we can see what is going on. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker ...
by Flag_Hippo
Sun May 24, 2015 5:22 am
 
Forum: PokerTracker 4
Topic: HUD doesn´t work with MTT on 888poker
Replies: 1
Views: 397

Re: Auto import suddenly not working for stars + no hud

Thanks for the update. Support for this has already been added however it may be necessary in some cases to manually add the folder if it is not automatically detected.
by Flag_Hippo
Sun May 24, 2015 5:18 am
 
Forum: PokerTracker 4
Topic: Auto import suddenly not working for stars + no hud
Replies: 4
Views: 388

Re: why cut off my pop up display?

Please make sure your graphics card drivers are up to date and if you have any further trouble you should restart PokerTracker 4 using the "Logging Enabled" option on your start menu, reproduce this problem and then report it via our support system with the log file - that will help us fig...
by Flag_Hippo
Sat May 23, 2015 8:57 am
 
Forum: PokerTracker 4
Topic: why cut off my pop up display?
Replies: 1
Views: 134

Re: HUD not working properly since 888 software update

You would need to contact 888 support for updates on this particular issue. If valid hand histories with holecards are not being provided then there is no other workaround if reinstalling 888 has not resolved the problem for you.
by Flag_Hippo
Sat May 23, 2015 8:55 am
 
Forum: PokerTracker 4
Topic: HUD not working properly since 888 software update
Replies: 9
Views: 913

Re: HUD appears and dissapears

Please make sure your graphics card drivers are up to date and if you have any further trouble you should restart PokerTracker 4 using the "Logging Enabled" option on your start menu, reproduce this problem and then report it via our support system with the log file - that will help us fig...
by Flag_Hippo
Sat May 23, 2015 3:33 am
 
Forum: PokerTracker 4
Topic: HUD appears and dissapears
Replies: 1
Views: 174

Re: How to filter hands that contain villain?

If you are looking for hands played between a particular villain and yourself then you can use the "Hero vs Villain" report (View Stats -> Results -> Hero vs Villain). On that report the only hands used are hands where villain lost money to hero or vice versa.
by Flag_Hippo
Sat May 23, 2015 3:30 am
 
Forum: PokerTracker 4
Topic: How to filter hands that contain villain?
Replies: 2
Views: 415

Re: stopped importing hands ipoker

Please restart PokerTracker 4 using the "Logging Enabled" option on your start menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on. You can find the log file by clicking the "File --> Show User Data F...
by Flag_Hippo
Sat May 23, 2015 3:21 am
 
Forum: PokerTracker 4
Topic: stopped importing hands ipoker
Replies: 3
Views: 460

Re: HUD Stats vs Hero

Hi Alex - I will make sure that the appropriate staff who can answer your query will reply on Monday.
by Flag_Hippo
Sat May 23, 2015 3:17 am
 
Forum: PokerTracker 4
Topic: HUD Stats vs Hero
Replies: 3
Views: 547
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