I should also add that if you had logging enabled when the database update ran please send us the log file from that run via a Support Ticket . That will be in %LOCALAPPDATA%\PokerTracker 4\Logs\Archive. The file we will need to see will be the one with the date/time after the run in question. Thanks.

Please note: If you have deleted PostgreSQL files manually then your old database will probably not be recoverable unless you made the recommended Backup before starting the update. If you uninstalled but did not manually delete any files then your old database should still exist if you re-install t...

As far as I'm aware "some_time" is not part of the PT4 database structure. Is it possible that you made external changes to your database, maybe as part of a third party Hud install or something like that? If so, then you may be able to re-apply the recommended changes to get it working ag...

Filters are all from the point of view of the active player, and you did not have a cold 4bet opportunity, so you will need to approach this in a different way. For example in the case where you made the 2bet; if you do not face a 3bet or 4bet that would mean that two players after you would have to...

I think that will fail because you do not have a cold call opportunity. Cold call means that you have not previously entered the pot before facing a 4bet, but here you made a 2bet. You would need to use the normal "facing a 4bet+" filter under reraise opportunities instead of under cold ca...

Firstly I should say that if you want to use these stats in the Hud then you not need to make in or out of position versions. There is a Hud stat property for "Has Position" that will work for any normal percentage-type stat. However, to answer your question: The part that defines the stat...

Thanks for the update. That does sound strange and isn't something I've come across personally or know how to address, sorry. One additional thing I would suggest is to check that the hand history folder does actually exist. In the ACR Settings window on the Hand Histories page click the 'Open Folde...

Please close PT4 down and then re-run the ACR installer. If PT4 is running the ACR installer will not delete and not re-create the hand history folder. If PT4 is closed down the installer should set things up correctly, but once installed please check your settings to make sure that it is configured...

6+ Holdem is not supported. Normally 6+ hands shouldn't even import, although for some sites the hand histories may not record the game type explicitly so it is possible that they might, but the data will not be recorded accurately for them. Should you wish to be notified if we add support for 6+ Ho...

Are the hands showing the correct time? ie. the local time when they were played? There shouldn't be any reason why hands don't import or stats don't update during specific times, but if the hand times are importing incorrectly then the 'My Day Starts At' setting (in Configure > Reporting Options) c...