They should restart PokerTracker 4 using the logging enabled link on their Start Menu, reproduce this and then report it via our support system along with their PokerTracker4.log file so that we can see what is going on.

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). On...

Thanks. You can configure PokerStars manually in PokerTracker 4 via "Configure -> Sites & Import Options -> Site Configuration -> PokerStars". PokerStars Manual Import Configuration Guide If the auto detect does not locate your hand history folder you should use "Add" instead...

Right-click your desktop and select "Display settings" and in the Windows that opens on the "Display" tab change the slider to 100% to see if that helps. If you do not want to change your overall display settings then you can right-click the shortcut used to run PokerStars, choos...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system along with your PokerTracker4.log file so that we can see what is going on.

If you need to reply on this topic again reply to your existing support ticket and report your problem so we can investigate. This is my reply from the thread you opened last month. I have checked your email address in our support system and I do not see a reply from you with your log file. This is...

LeakTracker only supports real money cash gameplay so if you are in the tournament section (T) of PokerTracker 4 you will not see it.

Without further information on where you play I cannot be more specific but please check your Poker Site(s) are configured correctly with PokerTracker 4. Site Configuration Guide If you have any further trouble then restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce ...

Thanks - you can rollback if required to PokerTracker v4.14.10 here:

https://www.pokertracker.com/products/P ... .14.10.exe

Please also report this via our support system so we can notify you when this is resolved.

Restart your computer and then re-run the PokerTracker v4.14.11 installer as the very first thing you do after restarting and that should fix this problem for you.