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Re: PT4 doesn't show "net won" (at all)

Please send us a sample of your tournament files to us in a Support Ticket with all relevant information detailing the problem. It shouldn't matter where the hands are imported from but make sure you are saving PokerStars tournament summaries and importing them into PokerTracker 4 in addition to the...
by Flag_Hippo
Sat Jun 18, 2022 5:28 am
 
Forum: PokerTracker 4
Topic: PT4 doesn't show "net won" (at all)
Replies: 2
Views: 77

Re: No HUD on regular tables

Please enable logging, reproduce this problem and then send your support bundle to us in a Support Ticket so we can check your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
by Flag_Hippo
Fri Jun 17, 2022 12:07 pm
 
Forum: PokerTracker 4
Topic: No HUD on regular tables
Replies: 3
Views: 126

Re: float flop and float turn pool leak please help

sum(if[cash_hand_player_statistics.flg_f_check_raise AND cash_hand_player_statistics.flg_t_bet AND cash_hand_player_statistics.flg_r_bet, 1, 0]) / ropen opp which comes as error You cannot divide a column expression like this. also have tried sum(if[cash_hand_player_statistics.flg_f_check_raise AND...
by Flag_Hippo
Fri Jun 17, 2022 6:04 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: float flop and float turn pool leak please help
Replies: 13
Views: 222

Re: Multiway pot and BOUNTY TOURNAMENT

inserted this player >= 3 what does it mean , that probet in general is more than 3 or more , right , so to modify in 2 way I should just cut this part ? That's testing for the number of players dealt into the hand and there are separate tests for 3+ players vs 2 players as in a heads up hand only ...
by Flag_Hippo
Fri Jun 17, 2022 5:51 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Multiway pot and BOUNTY TOURNAMENT
Replies: 12
Views: 231

Re: PokerStars Satellite Ticket Wins Not Being Reported

Can I manually change my winnings somehow? See this guide: Guide: Updating Tournament Information Manually I am mainly playing satellites right now and am also looking for a solution going forward. The value of the ticket/target tournament isn't always specified in a poker sites tournament history ...
by Flag_Hippo
Fri Jun 17, 2022 5:24 am
 
Forum: PT4 for Mac OS X
Topic: PokerStars Satellite Ticket Wins Not Being Reported
Replies: 2
Views: 43

Re: cant import hands (picture)

Please enable logging, reproduce this problem and then send your support bundle to us in a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
by Flag_Hippo
Fri Jun 17, 2022 5:23 am
 
Forum: PokerTracker 4
Topic: cant import hands (picture)
Replies: 1
Views: 81

Re: Fold to 3bet% stat stays at zero on my HUD

Please enable logging, reproduce this problem and then send your support bundle to us in a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
by Flag_Hippo
Fri Jun 17, 2022 5:22 am
 
Forum: PokerTracker 4
Topic: Fold to 3bet% stat stays at zero on my HUD
Replies: 1
Views: 46

Re: Please increase the timeout for 3rd party apps

Can you please report this to us in a Support Ticket with a support bundle from your virtual machine:

Guide: How to Create & Submit a PokerTracker 4 Support Bundle
by Flag_Hippo
Fri Jun 17, 2022 5:19 am
 
Forum: PokerTracker 4
Topic: Please increase the timeout for 3rd party apps
Replies: 1
Views: 46

Re: Overview for all Hero's?

In PokerTracker 4 you can create an alias which will combine the data from different players - see this guide:

Guide: Player Name Aliases
by Flag_Hippo
Fri Jun 17, 2022 5:17 am
 
Forum: PokerTracker 4
Topic: Overview for all Hero's?
Replies: 3
Views: 72

Re: Database update is doing nothing and running for ever

Is it still going or has it completed? If it hasn't completed did you make the recommended database backups when prompted before starting the update?
by Flag_Hippo
Fri Jun 17, 2022 5:17 am
 
Forum: PokerTracker 4
Topic: Database update is doing nothing and running for ever
Replies: 3
Views: 117
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