need help figuring out pokertracker

General discussion of PokerTracker 3.

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need help figuring out pokertracker

Postby kc2fmz » Wed Oct 21, 2009 5:30 pm

hey guys,

i downloaded pokertracker 3 bete 29.1 2 days ago.
the only problem is that it will import and save my hands but i can't see any of the stats like what sort of hands, ammount won, how the other players play just nothing all i can see is a blance page.
can someone help me? :oops:
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Re: need help figuring out pokertracker

Postby kraada » Wed Oct 21, 2009 5:39 pm

Please take a look at our documentation page which will walk you through the setup and initial PT3 usage.
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Re: need help figuring out pokertracker

Postby kc2fmz » Wed Oct 21, 2009 7:11 pm

i really can't figure it out. and i have read all the help documents
pokertracker won't import my statistics but it will save my hands.
my question is what am i doing wrong? help please
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Re: need help figuring out pokertracker

Postby the other mike » Wed Oct 21, 2009 7:30 pm

Hi -

It's a bit hard to say based on how you describe this but if you would open a support ticket we'll be able to get all the information to sort things out.

What you'll want to do is enable PokerTracker3 logging, play at your site for at least 10 minutes then return the log files to us. This link includes everything you'll need (to open a ticket, log while playing, return the files, etc.): http://www.pokertracker.com/forums/viewtopic.php?f=45&t=20464

Skip down to the second post in that thread and start there.

Mike
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