I basically got sick of waiting, and really wanted the PT3 working, so I decided to d/load it again. I closed the Logo down and then just d/loaded the new version again and it said it was not completly installed correctly. So I did it again same thing and the 3rd time and without doing anything different it worked.......
I then recieved my response from the ticket which told me I was still running on the old version, although I knew I d/loaded the new version and was then stuck with just the logo in the middle of the screen.
I dont if it helps you knowning this or not. but after the 3rd time of d/loading and without doing anything different it worked ok after, and now can carry on.