Trail PT3 - no hud

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Trail PT3 - no hud

Postby Matress » Wed Mar 21, 2012 4:46 pm

hi.
v3.13.1 trial installed.
hands importing but no hud is showing.


ideas??

orig thread i started regarding postgre is here: v3.13.1
Matress
 
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Re: Trail PT3 - no hud

Postby kraada » Wed Mar 21, 2012 4:52 pm

Please see our HUD FAQ for a list of common reasons the HUD may not be showing for you.
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Re: Trail PT3 - no hud

Postby Matress » Wed Mar 21, 2012 5:52 pm

1. hands are being auto imported.
2. Poker Stars installed in English
3. Stars and PT3 both have "Run As Administrator."
4. 'User Account Control' (UAC) = im on W7 and i have the UAC set to "never notify"
5. I have Disabled "Show stats for current limit only".
6. Set "Minimum Hands Required" = 1
7. I only have 1 database ..it is selected.
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Re: Trail PT3 - no hud

Postby tarix » Wed Mar 21, 2012 10:48 pm

Please submit a Support Ticket with logs and a list of all the security software you run.
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Re: Trail PT3 - no hud

Postby Matress » Thu Mar 22, 2012 2:43 pm

I am just having this problem on ZOOM tables now.
All other tables are showing the HUD fine.

??????????????????????? :?:
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Re: Trail PT3 - no hud

Postby kraada » Thu Mar 22, 2012 2:58 pm

Did you submit a support ticket as tarix requested? If so, what is your ticket number?
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Re: Trail PT3 - no hud

Postby Matress » Thu Mar 22, 2012 3:09 pm

kraada wrote:Did you submit a support ticket as tarix requested? If so, what is your ticket number?



Hi.
No I have not submitted a ticket number yet. I wanted to divulge the relevant info first - this is only a ZOOM issue.

Should i submit a tcket now??

Thanks
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Re: Trail PT3 - no hud

Postby Matress » Thu Mar 22, 2012 4:00 pm

Ticket number 120034.

Log File Attached
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Re: Trail PT3 - no hud

Postby kraada » Thu Mar 22, 2012 4:32 pm

Thanks - we will investigate and get back to you in your ticket.
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