Rush HUD

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

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Re: Rush HUD

Postby tarix » Wed Feb 03, 2010 12:53 am

sbjohnson27 wrote:I assume I need to create a log and submit a ticket. I just enable logging. How many hands do I need to play to diagnose the problem? Also where is the log stored? If there is an easier fix, please let me know.


You don't need to play many hands at all 10-20 is sufficient. The log is in \Program Files (x86)\PokerTracker\PokerTracker.log
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Re: Rush HUD

Postby GoretexG » Thu Feb 04, 2010 1:03 pm

Unfortunately my problem resurfaced again. I sent PT support another message with new logs after I updated the postgres.conf file and changed the FTP animation settings.
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Re: Rush HUD

Postby kraada » Thu Feb 04, 2010 2:09 pm

Thanks we appreciate it.
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Re: Rush HUD

Postby tarix » Thu Feb 04, 2010 4:22 pm

So far one commonality with the Rush tickets is that everyone is using PostgreSQL 8.3.4 and those of us having less troubles seem to have upgraded. So here is how to upgrade PostgreSQL.

1) Use the Backup tool in PT3 to backup your databases. It might also be a good time to archive your Processed folder.
2) Download PostgreSQL 8.3.10-1 for Windows (or get the latest 8.3.x version available)
3) Unzip those files to their own folder. (Right-click unzip to folder usually works or use the wizard built-in to Windows.)
4) Before proceeding make sure steps 1 and 2 are completed.
5) Double-click the "UPGRADE.BAT"
6) It will run at least two installers and both of them require a click or two. Just click "Next" or "Finished" until they are both complete.
7) Reboot when asked.
8) Upon reboot run PT3 and run full Database > Housekeeping with all 6 options ticked for all databases. This will take some time for large databases so please schedule accordingly.
9) Once you've verified your data try Rush again.
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Re: Rush HUD

Postby GoretexG » Thu Feb 04, 2010 5:29 pm

So I feel like I will definitely mess something up. In an email that I received from the support, someone stated that I can ask for help in upgrading postgreSQL. I would like to use the help life line please :P
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Re: Rush HUD

Postby A_D_D » Thu Feb 04, 2010 5:35 pm

GoretexG wrote:So I feel like I will definitely mess something up. In an email that I received from the support, someone stated that I can ask for help in upgrading postgreSQL. I would like to use the help life line please :P


Would you mind posting your results after you have upgraded and tested it?
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Re: Rush HUD

Postby GoretexG » Thu Feb 04, 2010 5:39 pm

will do, just as long as I get some assistance because I will blow up my computer doing it myself.
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Re: Rush HUD

Postby kraada » Thu Feb 04, 2010 5:46 pm

It's really not that bad . . .
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Re: Rush HUD

Postby GoretexG » Thu Feb 04, 2010 5:55 pm

kraada wrote:It's really not that bad . . .


ill give it a shot, but my computer has a soul and that soul hates me.
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Re: Rush HUD

Postby tarix » Thu Feb 04, 2010 5:58 pm

GoretexG wrote:ill give it a shot, but my computer has a soul and that soul hates me.


If you can get to the "Click UPGRADE.BAT" step then you are home free. Be sure you close as many programs as you possibly can before the upgrade. Then it will go smoother.
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