Zoom HUD intermittent

[kraada]

Make sure to run PokerStars as Administrator - not doing so can cause those hotkeys to stop working.

[mars_chr]

Make sure to run PokerStars as Administrator - not doing so can cause those hotkeys to stop working.

It works perfect! thanx!

[kevinmasefield]

Yesterday and this afternoon everything was working again. However this evening the same problem occured.
yet another update bug?

[kraada]

Do you play on .com or one of the specific country versions?

[kevinmasefield]

i play on the .EU Pokerstars.
strange thing about the whole situation is that it worked like normal this afternoon (played till about 14:00 UK time) and left Stars and Tracker running.
when i just sat down to play a new session, all the statts where doing the same as before the bug was fixed. Changing around every hand.

[kraada]

Try restarting everything in the proper order as set forward by our configuration guide and let me know if that makes any difference.

[kevinmasefield]

tried it for both PT3 as PT4......unfortunately it did not work. still the same problem.
any suggestions or is this a world wide PT problem?

[kraada]

There have been some reports this afternoon of more problems, but we haven't confirmed anything yet.

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

[ratsch]

Has stopped working again for me as well.

[transGLUKator]

Same problem again. I have a feeling that pokerstars intentionally breaks support for pokertracker.