Full Tilt Error: Unrecognized Game Type

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Re: Full Tilt Error: Unrecognized Game Type

Postby bulletfb » Thu May 09, 2013 10:40 am

kraada wrote:PokerTracker 4 has been on sale for nearly a year. There is a considerable upgrade discount for all PT3 users.

We have not even finished fixing things for PT4 yet. That needs to happen before we can even consider bringing any fix to PT3.


Even if we did understand this, the fact that our pockets are "lighter" because of this can not go unseen so... no answer can be satysfying for us, except that the problem is fixed.
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Re: Full Tilt Error: Unrecognized Game Type

Postby delio » Thu May 09, 2013 12:04 pm

They already gave you the answer. They are not willing to fix it. Just telling you to BUY PT4.

I'm done with this guys.

Let them calculate how many customers/money will they gonna lose because of this attitude and blackmailing.
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Re: Full Tilt Error: Unrecognized Game Type

Postby kraada » Thu May 09, 2013 12:20 pm

The problem will be fixed, nobody has ever stated otherwise.
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Re: Full Tilt Error: Unrecognized Game Type

Postby bulletfb » Thu May 09, 2013 1:15 pm

kraada wrote:The problem will be fixed, nobody has ever stated otherwise.


That's true but the lack of a timeframe is just... not good for business:D
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Re: Full Tilt Error: Unrecognized Game Type

Postby kraada » Thu May 09, 2013 1:34 pm

PT3 is no longer on sale and hasn't been for almost 6 months, and anybody who bought PT3 within the last 22 months or so is entitled to a free PT4 upgrade. Legacy support simply comes after support for the product we are currently developing and selling on the market.
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Re: Full Tilt Error: Unrecognized Game Type

Postby worldgoround » Thu May 09, 2013 2:46 pm

Are we talking about days or weeks here? If this isnt fixed in the next few days i will buy holdemmanager and be done with your products for good. This has to be a joke
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Re: Full Tilt Error: Unrecognized Game Type

Postby ianbibian » Thu May 09, 2013 2:56 pm

Just download PT4. It is free if you already have PT3.

Go into your account with PT and they give you the code for PT4. :geek:

kraada wrote:PT3 is no longer on sale and hasn't been for almost 6 months, and anybody who bought PT3 within the last 22 months or so is entitled to a free PT4 upgrade. Legacy support simply comes after support for the product we are currently developing and selling on the market.


They should have started with this.
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Re: Full Tilt Error: Unrecognized Game Type

Postby delio » Thu May 09, 2013 3:06 pm

kraada wrote:PT3 is no longer on sale and hasn't been for almost 6 months, and anybody who bought PT3 within the last 22 months or so is entitled to a free PT4 upgrade. Legacy support simply comes after support for the product we are currently developing and selling on the market.


I have to apologize. :oops: I didn't realize that you can get PT4 for free if you already have PT3.

I count this as misunderstanding.

Sorry Guys! :D
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Re: Full Tilt Error: Unrecognized Game Type

Postby Stude » Thu May 09, 2013 5:42 pm

What?
When?
How do I get PT4 for free upgrade?
I got PT3 just over a year ago.
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Re: Full Tilt Error: Unrecognized Game Type

Postby kraada » Thu May 09, 2013 5:49 pm

Go to our purchase page and add the equivalent version of PT4 to your cart. You'll see whatever discount you qualify for applied - and if you qualify for a free upgrade you'll see it discounted so the remainder is $0.00.
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