This problem has been plaguing me for about 6 months. I was using a toshiba i7 laptop with 8 gigs of ram on windows 8 when this problem started. The moment I click on "get hands while playing" PT4 starts to import about 20-50 duplicate hands then freezes completely. It is completely useless beyond this point. I had a technician do a remote session with me where we went through every database housekeeping option multiple times. Eventually, he could not figure out what was wrong and said that the new update was going to be very large and would probably fix the issue. Long story short, the update did nothing and the problem continued.
Being completely frustrated I purchased a new computer. I am now using a Dell i7 with 8 gigs of ram and a fresh install of PT4. It worked fine for around 1 month.
After one month, the exact same problem has returned rendering PT4 totally useless to me. I cannot even start using the program. It simply freezes after downloading 20-40 duplicate hands. I have tuned Postgres, re-clustered, re-indexed and tried everything possible.
I would like another remote session with specialist to try to fix this. I will submit yet another ticket (number 4) and hopefully someone can get back to me.