hey having trouble with getting started

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hey having trouble with getting started

Postby lrpro007 » Thu Jan 24, 2008 8:44 pm

I already have postgreSQL installed on my computer, which i use with PTV2. I downloaded PT3 and installed it, then I went to open it and my password that i used with my pt2 is not working with this. I keep getting this error "unalbe to connect to this database. Please check the configuration".
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Re: hey having trouble with getting started

Postby Josh » Thu Jan 24, 2008 8:47 pm

What does the PokerTracker.log file say?
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Re: hey having trouble with getting started

Postby lrpro007 » Thu Jan 24, 2008 9:34 pm

where is that located at?
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Re: hey having trouble with getting started

Postby _dave_ » Thu Jan 24, 2008 9:37 pm

C:\Program Files\PokerTracker 3\PokerTracker.log, if you installed to default location.
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Re: hey having trouble with getting started

Postby lrpro007 » Thu Jan 24, 2008 9:44 pm

yea i looked there its not there. I have not been able to open the program due to me not being able to get past the postgres window that opens that needs to connect to the postgres server.
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Re: hey having trouble with getting started

Postby Josh » Thu Jan 24, 2008 9:53 pm

Can you post a screenshot of the window that it's opening?
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Re: hey having trouble with getting started

Postby lrpro007 » Thu Jan 24, 2008 9:58 pm

http://www.imagehosting.com/show.php/15 ... t.jpg.html

for some reason i can't the image to work on here. above is the link to the image hosting website.
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Re: hey having trouble with getting started

Postby Josh » Fri Jan 25, 2008 10:26 am

It's likely that you are entering incorrect information (user name/password?). Please check the PokerTracker.log file and see what the last few lines say.
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Re: hey having trouble with getting started

Postby lrpro007 » Fri Jan 25, 2008 9:18 pm

I have nothing logged in that folder. Is the fact that i already have postgres installed on the computer and i have to use a different port number.
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Re: hey having trouble with getting started

Postby APerfect10 » Fri Jan 25, 2008 9:22 pm

[quote="lrpro007"d54]I have nothing logged in that folder. Is the fact that i already have postgres installed on the computer and i have to use a different port number.[/quoted54]

I am not sure what you are trying to convey. Are you entering the "different" port number into the window below?

[imgd54]http://www.pokertracker3.com/templates/products/PT3/docs/images/install_screen_4.png[/imgd54]
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