Not receive my registration code

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Not receive my registration code

Postby Squall » Tue Aug 10, 2010 7:33 am

I buy Poker Ace Hud on pokertracker.com via paypal, and i don't receive my registration code. I try with automated system with my e-mail, but don't work :
" You have requested your PokerAce Hud registration code. However, there are no registrations under sql@hotmail.fr.

PokerAce Software
http://pokeracesoftware.com


DO NOT REPLY TO THIS MESSAGE. THIS EMAIL ADDRESS IS NOT MONITORED. "

Sorry for my bad english.

Thanks for your help !
Squall
 
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Joined: Thu Dec 17, 2009 10:29 am

Re: Not receive my registration code

Postby kraada » Tue Aug 10, 2010 8:24 am

How long did you wait for the registration code? The automated system can take a little while to get updated.
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Re: Not receive my registration code

Postby Squall » Tue Aug 10, 2010 8:33 am

I have buy at 1PM GMT+1 and i retry the automated system, but not work always.
Squall
 
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Re: Not receive my registration code

Postby kraada » Tue Aug 10, 2010 11:34 am

Then please create a support ticket and one of our technicians will assist you in getting your code to you.
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Re: Not receive my registration code

Postby WhiteRider » Tue Aug 10, 2010 4:25 pm

You seem to have bought PT3, and PAHud does not work with PT3 (only PT2).
If you want your PT3 code you can find it in My Account > Registration Codes in the Side Navigation bar.
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Re: Not receive my registration code

Postby Squall » Wed Aug 11, 2010 5:48 am

WhiteRider wrote:You seem to have bought PT3, and PAHud does not work with PT3 (only PT2).


Oh ok :/ I can cancelled my command ?
Squall
 
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Re: Not receive my registration code

Postby kraada » Wed Aug 11, 2010 8:07 am

If you create a support ticket with this request we should be able to refund you this money.
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