Error

Questions and discussion about PokerTracker 4 for Windows

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Error

Postby sciencebitch1 » Fri Jan 12, 2018 8:51 pm

I was playing with PT4 and them suddenly it stops working. Said for me to reinstall it but it gives me this message over and over again.

https://imgur.com/a/Hrgnq

please help
sciencebitch1
 
Posts: 16
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Re: Error

Postby WhiteRider » Sat Jan 13, 2018 4:23 am

What told you to reinstall PokerTracker?
That error means that the Hud process is still running - reboot your computer then run the installer again.
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Re: Error

Postby sciencebitch1 » Sat Jan 13, 2018 8:47 am

WhiteRider wrote:What told you to reinstall PokerTracker?
That error means that the Hud process is still running - reboot your computer then run the installer again.


when I tried to start the hud the software told me to reinstall pt4. I have rebooted and tried dozen times.
sciencebitch1
 
Posts: 16
Joined: Thu Feb 06, 2014 3:01 pm

Re: Error

Postby WhiteRider » Sat Jan 13, 2018 10:34 am

Your screenshot shows the Hud process running - after you reboot that can't be the case, so make sure to run the installer before you do anything else after rebooting, and then it should be able to install. If that still doesn't work then please open a Support Ticket so that we can follow up with you directly.
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Re: Error

Postby sciencebitch1 » Sat Jan 13, 2018 1:10 pm

WhiteRider wrote:Your screenshot shows the Hud process running - after you reboot that can't be the case, so make sure to run the installer before you do anything else after rebooting, and then it should be able to install. If that still doesn't work then please open a Support Ticket so that we can follow up with you directly.

how the hud process is still running if I removed completely pt4
I will open
sciencebitch1
 
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