Replayer problems

Questions and discussion about PokerTracker 4 for Windows

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Replayer problems

Postby Frankyonki » Tue May 04, 2021 2:13 pm

The English of this message is from the Google translator, excuse me.

My problem is that when checking the hands in the replayer, the value of the chips does not appear, neither in BB's nor in Economic Value.
This problem happens to me alternately depending on how it gives it. How could I fix it? since it is very annoying, and slows the review of the style of play.
Thank you in advance.
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Re: Replayer problems

Postby Flag_Hippo » Wed May 05, 2021 1:25 am

So we can investigate that and follow up with you please start PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in a Support Ticket along with your screenshot. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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