Spins prize pool wrong

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Spins prize pool wrong

Postby BannedOak » Wed Aug 17, 2022 3:03 pm

Hello,

sometimes prize pools of $5 normal Spin&Go's at PokerStars are detected as $13.80.
It happened in 410 occasions out of 730 torurnaments played.

Any idea why?

Regards,
Dean
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Re: Spins prize pool wrong

Postby Flag_Hippo » Thu Aug 18, 2022 4:09 am

Are you saving and importing PokerStars tournament summaries as well as the hand histories? For the most accurate results you should have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PokerTracker 4 (in Configure -> Sites & Import Options -> PokerStars). If you have any further trouble please send a sample of these tournaments to us in a Support Ticket.
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