Errors when importing hands from GG

Questions and discussion about PokerTracker 4 for Windows

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Errors when importing hands from GG

Postby Oli3579 » Thu Mar 04, 2021 8:18 pm

Hi I am getting ton of errors when importing from 25nl on GG.

Several of the errors state that i cannot import the hands as they are from 100nl and I do not have the license for these stakes, however they are definitely 25nl hands. The second error is an 'invalid pot size/winnings for hand' message, and a couple of 'invalid stack' ones too. Wondering if there is an easy fix? Thanks in advance for any help
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Re: Errors when importing hands from GG

Postby Flag_Hippo » Fri Mar 05, 2021 6:18 am

Please make sure you are importing into the latest version of PokerTracker 4 otherwise send your hand history sample to us in a Support Ticket. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

Guide: Processed Files
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