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Exchange license HM3 to PT4

PostPosted: Thu Mar 11, 2021 4:59 am
by Dzarmy
I bought my HM3 license but asked support to exchange it for PT4. They said they already made the switch, how do I activate the PT4 license now?

Re: Exchange license HM3 to PT4

PostPosted: Thu Mar 11, 2021 7:37 am
by Flag_Hippo
I don't see any PokerTracker 4 license or support history regarding this linked to your account. Please send us specific details of this exchange to us in a Support Ticket.

Re: Exchange license HM3 to PT4

PostPosted: Tue May 11, 2021 8:25 pm
by DavidHero
Team,
What does this mean? I have hm3 but i am interested in using PT4 moving forward.
Is there any option to exchange the license?
Thanks

Re: Exchange license HM3 to PT4

PostPosted: Wed May 12, 2021 3:23 am
by Flag_Hippo
Licenses are not interchangeable unless you have only recently purchased Holdem Manager 3.