Uploading saved Hand History with TextEdit

[MikeLeighton]

I'm trying to upload hand histories onto PT4 downloaded from the mobile app that I received via email.

I copy-pasted the hand history into TextEdit (I don't have NotePad as I use a Mac), and tried uploading it by 'Get Hands from Disk > Select Files' and selecting the TextEdit file.

It just says 'completed' almost immediately but nothing shows up and there is nothing in my stats.

I tried various changes to the email text, e.g. removing the **********1*********** between each hand, removing the spacing, I deleted the beginning/ending text of the email so it's just hand history. I checked to make sure there was not spacing at the beginning of the lines. Am I missing something?

Any help would be greatly appreciated! Thank you.

[Flag_Hippo]

Please forward/attach your example to a Support Ticket and we'll take a look.