theANMATOR wrote:But - any tagged hands are never retrievable. They do not ever show up. I attempt to 'search' for them. They are never available.
Need some help getting to the hands that I want to review after I've completed a session.
I don't know where/how you are searching but that can be done in a variety of ways. First of all the 'Play Poker' section only displays data from the current session/day so if you want to review all of your poker data you need to move to the 'View Stats' section where there are a variety of built-in reports and filters - see this
tutorial video for an example. If however all of your built-in hand reports are empty then try right clicking the empty report, selecting 'Configure Report -> Restore to Default -> OK' and see if that helps.
Also if you just want a list of all your hands and then filter for tags and anything else you require you can go to
'My Reports' and create a 'Hand Report'. If none of that helps please provide further details and attach a
screenshot of your entire PokerTracker 4 report window either here or privately in a
Support Ticket.
theANMATOR wrote:Also at the end of every session - I click on the stop getting hands button - and PT says encountered fatal error - etc etc
Make sure you are using the
latest version of PokerTracker 4 otherwise please enable logging, reproduce this issue and send us your PokerTracker4.log file in a
Support Ticket so we can investigate this and follow up with you:
Guide: How to Create & Submit a PokerTracker4.log FileYou can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.