If you mean tournament winnings, then this is very dependent on which site you play at, and what type of tournament. Some sites do not provide tournament winnings information and it is not possible to calculate prizes for all tournament types.
If you attach the hand history (and tournament summary, if provided) files to a
Support Ticket with a quick description of what is wrong we will take a closer look for you.
By default the original hand history files will have been moved to the Processed folder, which you can access via File > Open User Data Folder in the PT4 menu.