PT4 import issue following last winamax update

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PT4 import issue following last winamax update

Postby Orca189 » Thu May 20, 2021 5:01 am

Import Hands While Playing does not work anymore since Winamax poker room has been updated on 19/05/2021:
Application version : 6.11.0.1621434753
Flash version : 29.0.0.113
AIR version : 29.0.0.122

Winamax directory 'history" has changed of position since last update. I can get hands from this new directory. But I get an error message. i;e: Error: Unrecognized file format: 1621452536.log

'Get hands while playing' does not work ( Winamax: Found 0 files to monitor.)
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Re: PT4 import issue following last winamax update

Postby Flag_Hippo » Thu May 20, 2021 5:16 am

Orca189 wrote:Winamax directory 'history" has changed of position since last update. I can get hands from this new directory. But I get an error message. i;e: Error: Unrecognized file format: 1621452536.log

What specific directory? Are there actual hand history files in that directory if you look in there? The file in your error does not appear to be a genuine hand history file but some sort of Winamax log file which are usually not present in hand history directories.
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Re: PT4 import issue following last winamax update

Postby Orca189 » Thu May 20, 2021 5:52 am

The normal directories set in my import configuration window 'directories configuration' are:
C:\Users\xxxx\OneDrive\Documents\Winamax\accounts\xxxx\history
and
C:\Users\xxxxx\OneDrive\Documents\Winamax\accounts\xxxx\history
Since the last Winamax update, these directories are empty of files!

Winamax history files are now strangely recorded in:
C:\Users\xxxx\AppData\Roaming\wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1\Local Store\documents\accounts\xxxx\history

'Get hands while playing' does not work even if I set this new directory in the directories configuration of PT4 import configuration window.

My PT4 version is Version 4.15.31
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Re: PT4 import issue following last winamax update

Postby Orca189 » Thu May 20, 2021 6:15 am

I went through 'Winamax Configuration Guide / PokerTracker 4 version 4.0.x / December 2, 2019' and I did again the full configuration PT4 / Tools / Setup Assistant. I manually added the new Winamax history directory. And now I recovered my fonctionnality' Get Hands while playing'. No more error occurred during the hands importing process.
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Re: PT4 import issue following last winamax update

Postby Dip Seb » Thu May 20, 2021 6:53 am

Same problem than me. Winamax change the HH folder. PT4 doesn't find this new folder so we have to choose it manually in PT4. Then hands are normally imported but Hud only run on regular tables and not in go fast tables.
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Re: PT4 import issue following last winamax update

Postby APerfect10 » Thu May 20, 2021 9:13 am

As some of you have figured out, Winamax released an update and to our surprise they changed the location of several things such as hand histories. We are working to get a new version of PokerTracker 4 out as fast as possible which will work with these changed locations.

In the mean time, you can manually change your hand history directory in PokerTracker. In PT4 go to Configure -> Site & Import Options. On the left-hand side select Winamax and on the right-hand side under "Directories Configuration" remove the existing hand history directory and add the following (depending on which site and client you are on):

Windows - Winamax.FR
C:\Users\[WINDOWS USER]\AppData\Roaming\wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1\Local Store\documents\accounts\[WINAMAX PLAYER NAME]\history

Windows - Winamx.ES
C:\Users\[WINDOWS USER]\AppData\Roaming\wames.04351C371E530C3762CBA45FA283ED972DCDEFB6.1\Local Store\documents\accounts\[WINAMAX PLAYER NAME]\history

Windows New Beta Client
C:\Users\[WINDOWS USER]\AppData\Roaming\winamax\documents\accounts\[WINAMAX PLAYER NAME]\history

macOS - Winamax.FR
/Users/[macOS User]/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents

macOS - Winamax.ES
/Users/[macOS User]/Library/Application Support/wames.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents

macOS - Winamax Beta client
/Users/[macOS User]/Library/Application Support/winamax/documents

This will get hand histories importing once again and your HUD displaying on non Go Fast tables. Unfortunately, the HUD will not display on Go Fast tables until we are able to get a new version released which we are attempting to do as quickly as possible!

Best regards,

Derek
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Re: PT4 import issue following last winamax update

Postby kyrietom2 » Thu May 20, 2021 10:17 am

Hi derek
I didn't understand how to add the slots you put at the end of your post. I have deleted the old location but I can't find the ones you put. Thank you,

Tom
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Re: PT4 import issue following last winamax update

Postby APerfect10 » Thu May 20, 2021 11:42 am

Here is the latest alpha for Windows which should properly auto-detect the hand history paths and work with Go Fast as well...

Windows release:
PokerTracker v4.15.31.2146 Alpha - Download

Edited to add macOS release:
PokerTracker v4.15.32 - Download

Best regards,

Derek
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Re: PT4 import issue following last winamax update

Postby kyrietom2 » Thu May 20, 2021 1:23 pm

Okay thank you, can't wait for the mac version...
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Re: PT4 import issue following last winamax update

Postby hugolokiloki » Thu May 20, 2021 2:17 pm

utilizo apple y no consigo encontrar el directorio mencionado y tampoco me deja agregarlo manualmente
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