PT4 import issue following last winamax update

Questions and discussion about PokerTracker 4 for Windows

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Re: PT4 import issue following last winamax update

Postby APerfect10 » Thu May 20, 2021 2:22 pm

Here is the macOS release:

PokerTracker v4.15.32 - Download

-Derek
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Re: PT4 import issue following last winamax update

Postby neokhult » Thu May 20, 2021 3:25 pm

I downloaded the latest alpha from this post (Windows User)

Hud now works but It doesn't get the hands while playing
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Re: PT4 import issue following last winamax update

Postby neokhult » Thu May 20, 2021 3:34 pm

neokhult wrote:I downloaded the latest alpha from this post (Windows User)

Hud now works but It doesn't get the hands while playing


Now it's working fine
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Re: PT4 import issue following last winamax update

Postby Dip Seb » Thu May 20, 2021 5:17 pm

It seems OK. TY
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Re: PT4 import issue following last winamax update

Postby sacacebo » Fri May 21, 2021 11:10 am

APerfect10 wrote:macOS - Winamax.FR
/Users/[macOS User]/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents

Hi,

On the OS.FR version i could’t find the wam.xxx files after Application Support.

Any idea about it?

Enjoy your day

Cédric
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Re: PT4 import issue following last winamax update

Postby Flag_Hippo » Fri May 21, 2021 12:48 pm

PokerTracker 4 should auto-detect the correct location if you have updated it and that locations exists:

PokerTracker v4.15.32 - Download (Mac)

If your client hasn't updated your hand histories may still be in the original location:

/Users/[macOS User]/Documents/Winamax Poker

If you are using the Beta client they may be in this location:

/Users/[macOS User]/Library/Application Support/winamax/documents

If you still cannot find anything then you can send us relevant screenshots in a Support Ticket although if your Winamax client isn't creating any folders/files for hand histories that would be a question for them.
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Re: PT4 import issue following last winamax update

Postby sacacebo » Fri May 21, 2021 3:36 pm

Flag_Hippo wrote:PokerTracker 4 should auto-detect the correct location if you have updated it and that locations exists:

PokerTracker v4.15.32 - Download (Mac)

If your client hasn't updated your hand histories may still be in the original location:

/Users/[macOS User]/Documents/Winamax Poker

If you are using the Beta client they may be in this location:

/Users/[macOS User]/Library/Application Support/winamax/documents

If you still cannot find anything then you can send us relevant screenshots in a Support Ticket although if your Winamax client isn't creating any folders/files for hand histories that would be a question for them.



Hi,

Thanks,it s working :)
I couldn’t do it manually but worked fine with the auto detect then restart PT4.

Enjoy your day n nite! :club:
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Re: PT4 import issue following last winamax update

Postby Flag_Hippo » Sat May 22, 2021 5:35 am

Pleased to hear it :)
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Re: PT4 import issue following last winamax update

Postby Waingro13 » Tue May 25, 2021 4:23 pm

Hello,
I am on MacOS and Winamax.FR and downloaded the PT beta above and used autodetect function to get directories properly configured.
Things seem to work and all files seem to be imported but I got some errors:

10:16:42 pm: Import file: /Users/<MyAccount>/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents/accounts/<MyWinamaxName>/data/config/index
10:16:42 pm: Error: Unrecognized file format: index
10:16:42 pm: Import file: /Users/<MyAccount>/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents/accounts/<MyWinamaxName>/data/config/data
10:16:42 pm: Error: Unrecognized file format: data
10:16:42 pm: Import file: /Users/<MyAccount>/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents/accounts/<MyWinamaxName>/data/players/index
10:16:42 pm: Error: Unrecognized file format: index
10:16:42 pm: Import file: /Users/<MyAccount>/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents/accounts/<MyWinamaxName>/data/players/data
10:16:42 pm: Error: Unrecognized file format: data
10:16:42 pm: Import file: /Users/<MyAccount>/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents/accounts/<MyWinamaxName>/data/buddy/index
10:16:42 pm: Error: Unrecognized file format: index
10:16:42 pm: Import file: /Users/<MyAccount>/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents/accounts/<MyWinamaxName>/data/notes/index
10:16:42 pm: Error: Unrecognized file format: index
10:16:42 pm: Import file: /Users/<MyAccount>/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents/accounts/<MyWinamaxName>/data/notes/data
10:16:42 pm: Error: Unrecognized file format: data
10:16:42 pm: Winamax: Tournament #458830983:
10:16:42 pm: - Tournament summary re-imported.
10:16:43 pm: - Tournament detection results uncertain - MTT (3 max) Super-Turbo
10:16:43 pm: Import complete. 113 hands and 18 summaries in 47 files were imported. (0 errors, 1,027 duplicates)
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Re: PT4 import issue following last winamax update

Postby WhiteRider » Wed May 26, 2021 2:28 am

The updated PT4 should detect the hand history folder as:

/Users/<MyAccount>/Library/Application Support/wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1/Local Store/documents/accounts/<MyWinamaxName>/history

..and that is the only folder you should import. That output looks like a manual import of the "data" folder instead of the "history" folder, although it's possible it's auto import reading old hand history files and in that case that suggests that the hand history folder is configured incorrectly in PokerTracker4.
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