problem to login to the database

Questions and discussion about PokerTracker 4 for Windows

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problem to login to the database

Postby malva » Fri May 21, 2021 9:28 am

Hi guys,

I need some help. I am not very good in computers, and I have a problem with my PT4. I just bought it and it was running perfectly, and then, one day, I could'nt connect anymore. I didn't change or cancel anything.
I have this message (document attached). Can you help me, I have NO idea about what to do.

By the way, I am not really good in computers AND i am french, which means thats your explanations need to be so simple that a 2 years old can understand it.
Thanks so much !!

I am on Mac os (but I didnt' find the place on that forum to post that question).
Julia
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malva
 
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Re: problem to login to the database

Postby Flag_Hippo » Fri May 21, 2021 12:48 pm

That message means that PostgreSQL (the program where PokerTracker 4 stores your poker data) isn't running so do this:

1.  Confirm where your PostgreSQL is, probably here: 

/Library/PostgreSQL/x.y

"x.y" will be two numbers such as "8.4", "9.0", etc.

2.  Open a terminal, probably in "Utilities".  In the terminal window copy/paste this:

sudo rm /Library/PostgreSQL/x.y/data/postmaster.pid

Substitute the "x.y" in that command with the numbers from step 1.

You want to delete "postmaster.pid" so answer "y" if the command finds it.

3. Next reboot, press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging and click through any messages. Only start PokerTracker 4 once even if nothing appears.  

If you get the same error please attach these files to a Support Ticket where a technician can assist your further:

--> /Users/{Mac Login}/Library/Application Support/PokerTracker 4/Logs/PokerTracker4.log

--> Your newest 3 or 4 PostgreSQL log files:

Guide: PostgreSQL log files
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Re: problem to login to the database

Postby malva » Sat May 29, 2021 3:26 pm

woooow.....I have no idea where my postegreSQL is...

Then...what is "open a terminal". Is it working on mac os ?



Is there no way to reinstall everything from the beginnig ? I tried, but didn't work...
malva
 
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Re: problem to login to the database

Postby WhiteRider » Sat May 29, 2021 3:51 pm

Please open a Support Ticket and include a link to this forum thread and one of our support techs will work with you to get things sorted out.
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